Surveillance Agent

*** This position is open through Friday, October 9, 2026***

The Redding Rancheria is seeking a Surveillance Agent. The preferred schedule for this position is full-time, with availability for either swing shift or graveyard shift.

To monitor and oversee all aspects of Gaming for Win
- River Resort and Casino. Report all findings of violations of SOPs, Laws, MICs, TICS, Ordinances or Title 31 issues to Surveillance Management/Lead Surveillance Agent with any evidence and a report.

• High School diploma or GED; or six months to one (1) year related experience and/or training; or equivalent combination of education and experience
• Knowledge of all laws and regulations related to Gaming industry and surveillance, as well as Tribal policies and procedures
• Knowledge of Class II & III gaming operations.
• Must have the ability to effectively follow direction
• Must possess the ability to work independently as well as in a team environment
• Ability to view, discern and make sound judgements
• Ability to learn various count systems for card games, Video Lottery Terminals (VLTs) and obtain a good understanding of all related games operating within casino.
• Ability to communicate orally and in writing, with all levels of contact within and outside department
• Ability to establish and maintain effective working relationships
• Be proficient in retaining and recalling numbers
• Ability to work in stressful situations and maintain a calm professional demeanor when communicating by telephone and/or radio
• Quality personal characteristics include: integrity, confidentiality, objectivity, motivation and visionary ability.

• Operate all surveillance systems and equipment (learn and operate Closed Circuit Television System)
• Must read and become thoroughly familiar with Casino and Department policies and procedures
• Must read and become thoroughly familiar with State Regulations
• Must read and become thoroughly familiar with Federal Regulations (25
  
  CFR 542 & 543)
• Must read and become thoroughly familiar with Tribal regulations (TICs)
• Log all pertinent observations and notifications in the Surveillance logbook
• Responsible to observe, detect and log any violations of law, policies and procedures for the entire operation, personnel and property
• Provide assistance with Win-River Casino Security Department and other departments in protecting the assets of the Tribe
• Provide friendly, fast, correct and helpful customer service to all Department Management as needed
• Review surveillance coverage on cases of patron/internal control disputes
• Review Surveillance footage to ascertain if a violation has occurred
• To report any and all major incidents to Surveillance Management
• Requires a person with the utmost integrity, and one that has no hesitation in reporting what he/she observes, no matter what the circumstances or who is involved
• Must have good oral and written communication skills
• Basic computer/typing skills
• Conduct routine random surveillance “Audits” to confirm transactions or events
• Conduct “Special Observations” as approved by surveillance management
• Report all discrepancies of Procedure/Internal Control, as well as Risks and Liabilities
• Report any and all violations of the law, gaming regulations, and Tribal policies and procedures, as well as all pertinent information regarding any Surveillance System issues
• Maintain a high standard of personal integrity
• Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities
• Be able to positively interact with other surveillance personnel
• Knowledge of computer hardware and software, including applications (Word, Excel and Power Point)
• Must be 21 years of age.
• Indian preference.
• Participation…