Client Intake Specialist I​/II

As Client Intake Specialist I, you will be a vital member of the One SAFE Place team, providing critical support to survivors of domestic violence, sexual assault, commercial sexual exploitation, and human trafficking. The CIS I will be responsible for conducting intake assessments, providing referrals to resources, and assisting survivors in their journey to recovery. This position works as part of an integrated team, collaborating with other victim service providers, professionals, and community-based organizations to ensure a comprehensive, person-centered response to each survivor’s needs.

Please note that this position does not qualify as a mandated reporter under Penal Code section 11165.7(a).

Client Intake Specialist II, is responsible for conducting comprehensive intake assessments, facilitating resource referrals, and assisting survivors in their recovery journey. This role operates within an integrated team, collaborating with other victim service providers, professionals, and community-based organizations to ensure a comprehensive, person-centered response to each survivor’s needs. Please note that this position does not qualify as a mandated reporter under Penal Code section 11165.7(a).

Duties and Responsibilities:

• Provide support, advocacy, referrals and some case management services to domestic violence, sexual assault, and trafficking survivors.
• Work with survivors to create, implement, monitor and update individual safety plans. Assist survivors in emergency situations to obtain shelter, financial assistance, and other basic needs.
• Maintain accurate files, progress notes, data entry and paperwork following agency and grant guidelines.
• Assist clients with obtaining legal services, such as protective orders and custody orders.
• Ensure that guests of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by always adhering to department philosophy and procedures.
• Help victims identify and access appropriate services.
• Provide referrals to appropriate agencies, including onsite and offsite partners and collaborative.
• Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment by medical facilities and law enforcement.
• Complete and submit all required client forms and documentation. Attend and participate in staff meetings and in-service trainings, as requested. Maintain confidentiality of client information, pursuant to Evidence Code sections 1037.
• Assist with front desk coverage as needed.
• Provide Crisis Hotline Coverage (may include nights, evenings and weekends).
• Provide support to various groups and assist in trainings as needed.
• Other duties as assigned.

Client Intake Specialist II shall perform all the above duties in addition to:

• Provide in-depth support, advocacy, referrals and some case management services to domestic violence, sexual assault, and trafficking survivors.
• Provide mentorship and guidance to Client Intake Specialist I staff, assist with training as needed.
• Lead and facilitate various team meetings, workshops, and training sessions.
• Assist in the development and implementation of outreach initiatives to raise awareness about available services.
• Maintain accurate files, progress notes, data entry and paperwork following agency and grant guidelines.
• Attend Family Court and/or Criminal Court, record court decisions, and post decision to client.

Knowledge, Skills and Abilities:

• Strong understanding of trauma-informed care principles and best practices in supporting survivors of violence.
• Demonstrated proficiency in computer skills and case documentation, with a strong working knowledge of Microsoft Word, Outlook and other relevant software applications.
• Ability to navigate and handle complicated situations while exercising good judgement, taking initiative, and collaborating with a diverse team of professionals and disciplines.
• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for other’s experiences, opinions, language, culture and knowledge.
• Maintain a…