Service Rep​/Dispatch Trainee - Redding, CA

Service Rep/Dispatch Trainee - Redding, CA

City:
Redding, CA

State: CA

Country/Region: US

We’re seeking a driven, people‑focused Customer Service Representative who’s excited to grow beyond the counter and into dispatch and logistics
. If you’re someone who thrives on building strong customer relationships and is eager to expand your skill set, this role offers a clear path to cross‑training with our logistics position and developing into a key operational contributor at the branch.

At Pacific Supply
, we don’t just distribute building products. With over 50 locations and a legacy dating back to 1953, we’ve earned a reputation for reliability, quality, and putting people first—whether it’s our customers or our employees. As part of the Pacific Supply family, we’re proud to support the communities we serve and the team members who power our success every day.

• Established & Growing Company – Over 70 years strong with a reputation for reliability and service.
• Development Opportunity & Supportive Culture – We invest in our people with training, development, and promotion from within.

• Eager, hustle, and the drive to develop.
• Proven customer service — ideally in construction materials, building products, or distribution, but not necessary.
• Strong communication skills, both written and verbal.

Under the direction of the Branch Manager, candidates will be responsible for assisting customers with order related transactions and inquiries. Essential duties and responsibilities include but are not limited to the following:

• Build and maintain strong relationships with contractors, builders, and other key accounts.
• Represent a wide range of in-demand building products and value‑added services.
• Provide top‑tier customer service and follow through on orders and account needs.
• Partner with branch operations to ensure customer satisfaction and smooth fulfillment.
• Input orders accurately into the computer system and operate the cash register to finalize transactions.

Grow beyond the counter and into dispatch/logistics:

• Furnishes a load list with truck loading instructions and delivery sequence to yard personnel.
• Coordinates daily pre‑staging of loads and the following day’s schedules ensuring speedy in‑and‑out times of trucks on second and third runs.
• Assists yard personnel in pulling and staging of inter‑company orders, loading of trucks, and the receiving of materials.
• Coordinates all pertinent paperwork, forms, copies and maps on a daily basis for each delivery scheduled.
• Utilizes load consolidation techniques to maximize load‑per‑truck efficiency, organizes drivers to ensure most efficient service to customer, re‑routes drivers as necessary to accommodate special requests, and knows time required for loading/stocking materials at job sites.
• Assists with supervising yard personnel to assure daily duties are completed according to set time schedules.

• Minimum of 6 months experience in a customer service position.
• Excellent telephone etiquette.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage your time, pipeline, and follow‑ups independently.
• Valid driver’s license and clean driving record.

• Medical, dental, and vision insurance.
• 401(k) with company match and profit sharing
  .
• Flexible spending accounts.
• Paid vacation and sick time.
• Employee wellness programs.
• Life insurance.
• Paid training.
• Parental leave.
• Referral program.

We are an equal opportunity employer and promote a drug free workplace.

Starting at $23.00/hr + based on experience