Warranty Data Administration Analyst

Warranty Data Administration Analyst

We are seeking a Warranty Data Administration Analyst to support warranty operations through data analysis, technical investigation, reporting, and cross-functional collaboration. This role combines warranty claim administration with analytical problem-solving and offers the opportunity to work closely with engineering, service, quality, and supplier teams to improve product performance and customer outcomes.

This is an excellent opportunity for an early-career professional who enjoys working with data, solving technical problems, and understanding how mechanical systems operate.

Warranty Administration & Analysis

• Process and evaluate warranty claims for accuracy, completeness, and compliance.
• Analyze warranty trends, claim activity, and performance metrics to identify opportunities for improvement.
• Develop reports and dashboards that measure warranty performance and business outcomes.
• Monitor warranty spending and provide insights into claim trends and operational efficiencies.

Technical Investigation & Support

• Assist with the analysis of technical warranty issues by reviewing service documentation, diagnostic information, repair records, and product design details.
• Support failure investigations through examination and testing of failed mechanical components and systems.
• Collaborate with service, engineering, quality, and supplier teams to determine root causes and corrective actions.
• Participate in onsite inspections and technical reviews with suppliers and internal stakeholders.
• Assist with warranty appeals and responsibility assignments.

Data Analytics & Reporting

• Utilize analytical tools to identify patterns, trends, and opportunities within warranty and operational data.
• Create dashboards, visualizations, and reports using business intelligence tools.
• Transform complex datasets into clear, actionable insights for business stakeholders.
• Support continuous improvement initiatives through data-driven recommendations.

Cross-Functional Collaboration

• Interface with repair facilities, suppliers, engineering teams, and business partners to gather information and resolve warranty-related issues.
• Attend meetings to present findings, support decision-making processes, and provide data-driven recommendations.
• Assist in developing and documenting warranty evaluation procedures and technical documentation.

• 0–2 years of relevant professional experience.
• Internship, co-op, academic project, or related experience will be considered.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Excel and data analysis techniques.

Must Have:

• Tableau experience and proficiency.
• Experience working with data visualization and reporting tools.
• Understanding of data platforms such as Power BI and/or Snowflake.
• Ability to analyze, interpret, and present data effectively.

Preferred Qualifications:

• Bachelor's degree in Business, Analytics, Information Systems, Engineering, Computer Science, or a related field.
• Exposure to warranty, manufacturing, automotive, service operations, or engineering environments.
• Familiarity with business intelligence and reporting tools.
• Mechanical aptitude or a demonstrated curiosity about how machinery, engines, products, or systems function.

The role is approximately:

• 50% Warranty Claims Administration
  • Reviewing claims, documentation, and repair information.
  • Verifying claim accuracy and supporting issue resolution.
• 50% Data Analysis & Problem Solving
  • Analyzing warranty data and performance metrics.
  • Building reports and dashboards.
  • Identifying trends and opportunities for improvement.
  • Collaborating with engineering, quality, service, and business stakeholders.

This is a hybrid, collaborative work environment where no two days are exactly the same. The role provides significant cross-functional exposure and visibility across multiple areas of the business.