Head Housekeeper; Head homemaker

Position: Head Housekeeper (Head homemaker)
Role overview
Head Housekeeper (Head Homemaker)
Hospitality Background Welcome

£32,000 per annum

40 hours per week

Willow Lodge, 46 Shrewsbury Road, Redhill, Surrey, RH1 6BH

Could your housekeeping experience help create a home that feels exceptional? If youve worked in hotel housekeeping, hospitality or a high-end environment and take real pride in outstanding standards, wed love to hear from you. At Willow Lodge, were doing things differently. Our Household Model creates warm, welcoming spaces that feel more like a boutique hotel than a traditional care home  and were looking for a Head Housekeeper who shares our passion for exceptional standards.

Role Overview
As Head Housekeeper, you will lead the domestic and laundry team, ensuring the households maintain outstanding levels of cleanliness, presentation and hygiene. Working within our Household Model of Care, you will support smaller, close-knit living environments that feel more like a boutique hotel than a traditional care setting. You will play a key role in shaping the environment and leading your team to deliver consistent, high-quality service.

Responsibilities and Duties
Lead, train and support the housekeeping and laundry team
Manage rotas to ensure appropriate staffing levels
Maintain excellent cleanliness and presentation standards throughout the home
Carry out audits, maintain records and manage stock control
Conduct team meetings, one-to-ones and performance reviews
Ensure compliance with Health and Safety, COSHH and infection control requirements
Support a positive, professional and team-focused working environment

Skills, Qualifications and Abilities
Experience in a hotel or hospitality housekeeping role, ideally at supervisory or management level
Strong leadership and organisational skills
A commitment to high standards and attention to detail
Confident using IT systems and managing records
A proactive approach with the ability to work independently and as part of a team
A genuine interest in creating a welcoming, comfortable environment for others

The Care Home and Company
Willow Lodge is to open in the late summer of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive.

We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.
To find out more information about EQ Care, please visit our website:(Use the "Apply for this Job" box below)..org

Benefits of working at EQ Care
day off for your birthday  start your celebrations early!
Blue Light Discount Card  access exclusive savings and offers.
28 days of annual leave (pro rata)  enjoy a healthy work-life balance.
Salary advance scheme (Level)  access earned pay when you need it.
Contributory pension  helping you plan for your future.
Dedicated Learning & Development  continuous training and career growth opportunities.
Team member rewards  recognising and celebrating your hard work.
Free meals on shift  enjoy a meal on us while you work.
Free tax review service  making sure you keep more of what you earn.
Refer a friend scheme  earn up to £500 for successful referrals! (Terms apply)

Please note:

If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

Department
Head Housekeeper

Contract type
Permanent

Hours
40 hours per week

Salary
£32,000 per annum

Benefits
Competitive Salary. Blue Light Discount Card. Working with us in this newly established Care Company with real values threaded through everything we are and everything we do. Comprehensive training and opportunities to gain or add to qualifications (L2, L3) + opportunity to develop further. Nest pension scheme. Contracted hours giving you security. 28 days leave and half day on your birthday.

Support on First Day of Nursery/School to bring your child to and from school. Refer a friend scheme. Free Comfortable Uniform. Free Wi-Fi. Free Eye tests.

Closing date for applications
25th September, 2026

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