Principal Business Operations Specialist

Overview

Provide business support to our Training Services team, enabling us to empower our customers to solve the world’s problems with GIS. Analyze department pricing, revenue, costs, and processes to ensure profitability. Communicate recommendations to department leadership team and work with department leaders to manage risk and budgets. Collaborate with team members to improve strategies, processes, and policies that allow Esri to expand user adoption and awareness of Esri’s software.

• Work with the Training Services leadership team to define and implement business initiatives and operational plans in support of product and revenue objectives, including pricing strategies.
• Prepare and present financial reports, analysis, and other documentation that provides insight into business processes, policies, and performance.
• Initiate, negotiate, administer, and enforce various types of agreements with customers, partners, subcontractors, and vendors.
• Identify, research, and solve a wide range of business-related issues, including customer or other stakeholder concerns.
• Collaborate with internal teams to identify and implement improvements to business processes to enhance efficiency and further improve controls.
• Evaluate business operations for compliance with corporate, industry, and government standards.
• Lead the effort to manage Training Services products on the U.S. General Services Administration (GSA) schedule, inform GSA contract negotiations, and ensure compliance with Esri’s GSA contract.
• Lead revenue verification to ensure that revenue is billed and received as expected.
• Collaborate with other department team managers to ensure the success of cross-team business workflows and processes.
• Prepare P&L statements and analysis and present recommendations to the leadership team.

• 8+ years of experience supporting business operations in areas such as revenue accounting and recognition, risk management, contract review and negotiations, and/or process improvement.
• Strong quantitative, analytical, and problem‑solving skills with attention to detail and the ability to build consensus with multiple stakeholders.
• Ability to use influence to lead people and projects.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Bachelor’s degree in finance, accounting, business administration, or a related field.

• Master’s degree in business administration or a related field.
• Experience using general ledgers to prepare financial reports.

Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

Base salary range: $90,480 – $166,400 USD.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email  and let us know the nature of your request and your contact information.