Customer Service Representative

Job Summary

This is a full-time position responsible for receiving and processing our customers’ orders utilizing the company’s software system. The role also involves direct communication with customers, ensuring a high level of customer satisfaction, and promptly addressing and resolving any issues or concerns.

• Receive and process customers’ orders with great efficiency and accuracy
• Work effectively in team environment with other Customer Service Representatives
• Effectively manage a large volume of incoming calls
• Keep records of customer interactions, process customer accounts and file documents
• Schedule or assist with freight and shipping
• Investigate and resolve discrepancies as needed
• Follow communication procedures, guidelines and polices
• Identify and assess customers’ needs to achieve satisfaction
• Take the extra mile to engage customers
• Protects organization’s value by keeping information confidential
• Respectfully and diligently take on any other job duties assigned
• The Company reserves the right to add or change duties at any time.

Will not have any direct reports.

• Exceptional data entry skills (fast & accurate)
• Proficient with Excel
• Good written and verbal communication skills, including the ability to compose emails with good grammar.
• Great customer service skills
• Very organized
• Self-starter with strong self-initiative
• Detailed oriented
• Ability to work effectively in a fast-paced environment

• High school diploma or equivalent
• 1-2 years of related experience

Must be able to handle both extended periods of sitting at a desk and working on a computer.
Ability to lift 50 pounds
Contribute to warehouse operations in a non-climate-controlled environment