Customer Service Representative

Position: Customer Service Representative

Location: Redlands, CA

Job : 153

# of Openings: 2

Trak Motive is looking to add another Customer Service Representative to our team! This is a full‑time position responsible for receiving and processing our customers’ orders utilizing the company’s software system. The role also involves direct communication with customers, ensuring a high level of customer satisfaction, and promptly addressing and resolving any issues or concerns.

• Receive and process customers’ orders with great efficiency and accuracy
• Work effectively in team environment with other Customer Service Representatives
• Effectively manage a large volume of incoming calls
• Keep records of customer interactions, process customer accounts and file documents
• Schedule or assist with freight and shipping
• Investigate and resolve discrepancies as needed
• Follow communication procedures, guidelines and policies
• Identify and assess customers’ needs to achieve satisfaction
• Take the extra mile to engage customers
• Protect organization’s value by keeping information confidential
• Respectfully and diligently take on any other job duties assigned
• The Company reserves the right to add or change duties at any time.

• Proficient with Excel
• Good written and verbal communication skills, including the ability to compose emails with good grammar.
• Very organized
• Self‑starter with strong self‑initiative
• Detail oriented
• Ability to work effectively in a fast‑paced environment

• High school diploma or equivalent
• 1–2 years of related experience

• Must be able to handle both extended periods of sitting at a desk and working on a computer.
• Ability to lift 50 pounds
• Contribute to warehouse operations in a non‑climate‑controlled environment

• Physical Effort:
  Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels.
• Legal:
  Must be 18+ years of age and legally authorized to work in the United States.
• Pre‑employment:
  Ability to pass a post‑offer background check and drug screen.

AIT Corporation DBA Trak Motive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).