Public Safety Dispatcher

Public Safety Dispatcher

University of Redlands – Redlands, CA, US
Part‑time, 20 hours per week – 12 month assignment
Salary Range: $18.00 – $20.39 per hour

The Public Safety Dispatcher receives, assimilates, and dispenses calls received for service from various locations on campus to on‑duty Public Safety Officers. Serving as the first point of contact, the dispatcher provides excellent customer service, responding professionally, courteously, and empathetically to persons in various states of mind. This position reports to the Public Safety Sergeant.

• Answer departmental telephones, assist the public, and dispatch gathered information from calls (via microphone) to Public Safety Officers.
• Enter activity logs, parking permits, and citations into the computer, and post campus event schedules.
• Locate and relay information requested by officers; contact emergency personnel when needed.
• Complete work orders as requested; receive and assimilate calls for repairs and contact alarm company regarding alarm activation.
• Issue keys and parking permits after regular business hours.
• Adhere to all safety and/or housekeeping policies and procedures.
• Contribute to team effort by accomplishing related duties as needed.
• Perform other duties and special projects as assigned.

• High school diploma or equivalent supplemented with one year of coursework in public relations or dispatching.
• One‑year related experience in a similar position; completion of a POST Public Safety Dispatcher Course is desirable.
• A comprehensive background check is required.

• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
• Basic knowledge of applicable automated dispatch and Public Safety systems and databases.
• Basic knowledge of applicable federal and state laws and regulations.
• Ability to interpret, apply, explain, and ensure compliance with applicable policies, procedures, laws, and regulations.
• Ability to independently respond, act quickly, evaluate information and situations, and make appropriate decisions in routine, non‑routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Considerable independent judgment, initiative, calm, and understanding in stressful situations while interpreting orders, rules, and regulations.
• Excellent verbal and written communication skills to effectively communicate with diverse populations.
• Prepare clear and accurate reports, records, and other written materials.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and the public, and maintain composure in highly stressful situations.
• Ability to maintain the confidentiality of sensitive information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Standard dispatch center office setting. The position may require after‑hours and emergency response. Incumbents regularly sit for long periods; walk short distances; may travel to various locations; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly; see and read fine print;

hear and understand voices over telephone and in person; lift, carry and/or move objects weighing up to 10 pounds.

A resume/CV and cover letter are required. If selected for the interview process and accommodations are needed, please call (909) 748‑8040. If you are unable to complete an application due to a disability, contact us at (909) 748‑8040 to ask for accommodation or an alternative application process.

Members of underrepresented groups are encouraged to apply. The University of Redlands is an equal opportunity employer, protecting veterans and individuals with disabilities in compliance with federal employment laws.