Call Center Sales Agent I

Job Details

Job Location:

555 Location
- San Bernardino, CA 92410

Position Type:
Full Time Education Level: None Salary Range: $17.00 - $21.00 Hourly Travel Percentage:
None Job Shift: Day Job Category:
Sales

A Mail Order Associate interfaces with customers by phone and process order requests into the computer. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

may include the following. Other duties may be assigned.

• Talking with potential customers by answering product and service questions; suggesting information about other products and services.
• Using the computer to Look up records and enter customer information.
• Process sales orders for motorcycle and ATV parts and accessories.
• Answer customer questions and deliver customer service.
• Determine and communicate prices for parts requested.
• Process change of address information.
• Process order cancellations and changes.
• Soliciting sale of feature, cross-selling, and up-selling products to customers.
• Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction.
• Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority.
• Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.
• Displaying and understanding of, and the ability to, process International customer orders.
• Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources.
• Displaying flexibility in work schedule.

to perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, sill, and/or ability required.

• Customer and Personal Service
  - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language
  - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical
  - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• Computers and Electronics
  - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Active Learning
  - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening
  - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking
  - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies
  - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring
  - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension
  - Understanding written sentences and paragraphs in work related documents.
• Science - Using scientific rules and methods to solve problems.
• Speaking
  - Talking to others to convey information effectively.
• Writing
  - Communicating effectively in writing as appropriate for the needs of the audience.

• Coordination
  - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation
  - Bringing…