Assistant Director for Enrollment

Assistant Director for Enrollment

Reporting to the Associate Vice President for Graduate Enrollment, assists in all phases of the recruitment and admissions process for students entering graduate, credential, and certificate programs at the University of Redlands. This position has primary responsibility for recruiting prospective students through meaningful employer partner relationships, strategic events, telephone, SSM and email outreach, personalized counseling appointments, and general outreach.

The duties and responsibilities include, but are not limited to, the following:

• Recruits, counsels, and enrolls prospective graduate students to meet annual new student enrollment goals.
• Nurtures assigned employer partners and establishes new partnerships to support strategic relationships and recruit partner constituents. Positively impacts graduate enrollment goals by delivering partner events, generating leads and developing employer partner enrollment pipelines.
• Outreaches daily through various methods to graduate program inquiries including walk-in, telephone, internet, and website interactions with the intent of scheduling appointments and enrolling into appropriate programs.
• Counsels prospective students on admission requirements and procedures for graduate programs and certificates across four schools at the University. Provides financial aid overviews, and assists prospective students in aligning academic goals with career options.
• Assists in developing, writing and editing communications, flyers, invitations, etc. related to the recruitment of graduate students.
• Supports and helps to deploy a variety of Graduate Admissions events held in-person on the University's campuses, online, and at employer partner locations.
• Assists admitted students with registration, orientation and various onboarding activities.
• Maintains applicant files, collects, and distributes applicant documents and Manages prospective students and applicant files via Slate CRM and produces and monitors enrollment reports using Excel and other tools.
• Utilizes relationships with current students and alumni to promote lasting connections with the University to support referral
• Performs other related duties and special projects as assigned or

Qualifications Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education Required

• Bachelor's
• A minimum of three (3) years of related work experience is
• Experience in higher education recruitment and enrollment or student services management, academic advising, counseling, professional coaching, career services, or sales training is preferred.
• Must be able to work directly, in-person and virtually, with prospective graduate students who range from undergraduate students to seasoned mid-career professionals; manage professional employer partner relationships, represent multiple graduate programs at education fairs, professional events, lunch and learn activities, benefits fairs, and Graduate Admissions recruiting events.
• Successful candidate will possess a high degree of personal initiative and ability to work independently; critical thinking and problem-solving skills; excellent oral and written communication skills; an understanding of academic culture in the context of graduate and professional education; a professional demeanor with proven recruitment ability and effective organizational skills; ability to prioritize and manage multiple projects; familiarity with higher education ERP and CRM systems, and quantitative skills to support enrollment projections and analysis and data-driven decision making.
• A valid California Class C CA drivers' license with a good driving record is required.
• Note:
  
  Out-of-state licenses are valid until appointment. A valid California Class "C" driver's license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).

Preferred

• Master's
• Advanced communication
• Advanced customer service

Knowledge and

Skills:

• Communicate effectively and follow instructions, both verbally and in writing.
• Excellent technical, analytical, and problem-solving skills.
• Excellent organizational skills.
• Ability to…