Library Technical Assistant: Resource Sharing Specialist

Library Technical Assistant:
Resource Sharing Specialist

Library Technical Assistants (LTAs) foster learning and community by connecting the University of Redlands community and visitors with information resources, space, programming, and services. Specialists supervise and direct the work of student employees; oversee technical and daily operations through direct and indirect work with patrons; collaborate and coordinate with colleagues within and beyond the Library; exercise discretion when working with people and managing situations that arise.

The LTA Resource Sharing Specialist serves as a member of the Access Services team, reports to the Access Services Librarian, and leads the daily operation of resource sharing. This position serves as the lead student supervisor.

The Armacost Library welcomes reliable, team-oriented applicants who practice empathy and self-reflection, and who cultivate diverse and inclusive working and learning spaces. The ability to adjust work schedules that adapt to the academic calendar is required. This position requires flexibility to work evening and weekend hours.

Duties and Responsibilities:

• Manage borrowing and lending requests across various resource sharing systems and cooperative efforts with other libraries.
• Interpret library e-resource licensing agreements, comply with U.S copyright law (Title 17, U.S. Code), and apply resource sharing best practices and guidelines to manage requests.
• Coordinate requests across University libraries.
• Research, verify, and troubleshoot bibliographic information.
• Provide access to free or open access resources when available.
• Assess cooperatives and library lending policies to optimize the duration of loans and reduce costs.
• Communicate with borrowers and lenders regarding overdue, lost, and recalled items.
• Explore alternative borrowing and lending technologies as needed.
• Compile and analyze borrowing and lending statistics.
• Enrich the Library's student employment experience through programming for student employees and supervisors.
• Coordinate with Student Employment to recruit and assess library clerks. Take disciplinary action when necessary.
• Coordinate the hiring, training, mentoring, and evaluation of library clerks with fellow student supervisors.
• Analyze and manage the student employment budget to ensure sufficient front-desk coverage during operating hours.
• Develop and manage student employee work schedules.
• Create new and update existing documentation to equip library clerks to carry out their responsibilities.
• Analyze front desk data to assess library clerk performance.
• Oversee frontline services by student employees to students, faculty, staff, and the public; intervene when appropriate to address patron or student employee concerns.
• Engage with student colleagues to mentor their development through active listening, teachable moments, and accountability.
• Ensure that student colleagues are well versed on the Library website, policies and procedures, the Library of Congress classification system, and way finding.
• Design and manage work projects, create and update workflows, that involve student colleagues in library initiatives and academic growth.
• Inform student colleagues about relevant news and developments in the Library. Inform Library colleagues about relevant news and developments from student colleagues.
• Model empathy, respect, curiosity, and calm when responding to emergencies and patron issues.
• Collaborate with fellow supervisors of student employees to enable consistent oversight and performance expectations.
• Oversee technical and daily operations that include circulation, management of patron accounts, first-level reference assistance, stacks maintenance and missing items, data collection, opening and closing procedures.
• Conduct regular walk throughs to welcome library users, answer questions, and ensure that resources are functional.
• Coordinate with Information Technology Services, Facilities Management, Public Safety, and other units to maintain an environment conducive to learning.
• Contribute and implement ideas that welcome and engage library users.
• Manage expenditures to adhere to budget guidelines.
• Observe University and…