Study and Exchange Program Manager

University of Redlands Redlands, CA 92374, USA

POSITION CODE: 7905

DEPARTMENT/ADMINISTRATION: Office of Study Away

POSITION: Temporary Staff, Non-Exempt, Full-time (40 Hours), 3 Months

SALARY RANGE: $25.00-$29.80

AVAILABLE: Immediately

Final date to receive applications: Open Until Filled, Apply Immediately.

Definition of Classification:

The Program Manager is responsible for leading and managing the College of Arts and Sciences’ undergraduate and graduate study away and inbound exchange programs. This role encompasses comprehensive oversight of student advising, event and program coordination, application system management, student worker supervision, and partnership development. With a strong focus on student engagement, global learning, and operational efficiency, the Program Manager ensures a seamless experience for both outbound and inbound students while enhancing the visibility and impact of international education initiatives at the university.

The duties and responsibilities include, but are not limited to, the following:

• Serve as the primary advisor for all CAS and Woodbury undergraduate students pursuing study away programs, providing guidance on program selection, application processes, academic planning, and funding opportunities.
• Lead all advising appointments, workshops, and classroom presentations to promote study away opportunities.
• Manage all aspects of the May Term Travel (MTT) Grant process — from application design to grant issuance and reporting.
• Coordinate visa logistics for the Salzburg program in collaboration with students and consular officials.
• Oversee the advising, training, and selection process for all internal and external study away scholarships.

Program and Systems Oversight

• Lead the end-to-end management of the Terra Dotta platform, including application setup, maintenance, portal updates, and workflow improvements.
• Manage all partner relations with exchange institutions, direct-enroll universities, and third-party program providers, including application processing, partner updates, and communications.
• iNext Management from enrollment to billing to communications with iNext
• Oversee the Student Ambassador Program, including recruitment, training, scheduling, and performance oversight.
• Manage all incoming J-1 exchange student applications, communications, pre-arrival processes, and orientations.
• Coordinate the issuance of DS-2019s, maintain SEVIS records, and serve as an Alternate Responsible Officer (ARO) in compliance with federal regulations.

Event & Communications Management

• Plan and execute all study away events from start to finish — including fairs, info sessions, scholarship workshops, grant panels, orientations, and partner visits.
• Collaborate with marketing and student ambassadors to develop and schedule social media and promotional content.
• Represent the office in student-facing and campus-wide presentations, including academic classes and orientation sessions.
• Ensure timely, accurate updates to the website and digital materials to reflect current programs, application timelines, and student resources.

Operational & Budgetary Management

• Supervise, train, and evaluate student workers, ensuring consistent administrative and event support.
• Manage program budgets for study away, May Term Travel courses, and faculty travel, including expense tracking, reimbursements, and financial reporting.
• Collaborate with faculty on May Term Travel course planning, budgeting, and implementation.

Exchange Student Coordination

• Manage all aspects of incoming exchange student onboarding — from admissions and housing to advising and course registration — in collaboration with internal departments.
• Maintain regular communication with international exchange partners and coordinate all inbound student logistics.
• Complete and submit Fact Sheets, request transcripts, and manage program evaluations for outbound and inbound students.
• Proficient in Microsoft Office, data systems, and social media tools.

Any combination equivalent to, but not limited to, the following:

Required

• High School diploma or GED
• Two years of additional…