Public Safety Dispatcher

Location

California - Redlands
University of Redlands
1200 E Colton Ave
Redlands, CA 92374, USA

The Public Safety Dispatcher receives, assimilates, and dispenses calls received for service from various locations on campus to on‑duty Public Safety Officers. Serving as the first point of contact, provides excellent customer service, responding professionally, courteously, and empathetically to persons in various states of mind. This position reports to the Public Safety Sergeant.

Classification:
Staff, Non‑Exempt (12 months), Part‑time (20 Hours) – Salary Range $18.00–$20.39 per hour. Anticipated hiring range near or at the minimum of the classification, commensurate with candidate’s education, experience, skills, and training. Introductory period:
Twelve (12) months. Available immediately. Posting date:
May 1, 2026. Final date to receive applications:
Open until filled.

• Answer departmental telephones, assist the public, and dispatch gathered information from calls (via microphone) to Public Safety Officers.
• Enter activity logs, parking permits, and citations into the computer system and post campus events schedule.
• Locate and relay information requested by officers; contact emergency personnel when needed.
• Complete work orders as requested and assimilate calls for repairs, including contacting the alarm company regarding alarm activation.
• Issue keys and parking permits after regular business hours.
• Adhere to all safety and housekeeping policies and procedures.
• Contribute to team effort by accomplishing related duties as needed.
• Perform other duties and special projects as assigned.

Any combination equivalent to, but not limited to, the following:

• High school diploma or equivalent, supplemented by one year of coursework in public relations or dispatching.
• One‑year related experience in a similar position; completion of a POST Public Safety Dispatcher Course is desirable.
• A comprehensive background check is required.

• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
• Basic knowledge of applicable automated dispatch and Public Safety systems and databases.
• Basic knowledge of applicable federal and state laws and regulations.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Ability to respond independently and act quickly, accurately evaluating information and situations, and making appropriate decisions in routine, non‑routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Considerable independent judgment, initiative, calmness, and understanding in stressful situations when interpreting orders, rules, and regulations with the public.
• Excellent verbal and written communication skills to effectively communicate with diverse populations.
• Prepare clear and accurate reports, records, and other written materials.
• Establish and maintain effective working relationships, interact with all members of the campus community and public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Maintain confidentiality of sensitive information.
• Competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Standard dispatch center office setting. Duties performed in an office environment while sitting at a desk or computer workstation or in meetings, with minimal environmental controls. Position may require after‑hours and emergency response.

Incumbents regularly sit for long periods, walk short distances on a regular basis, may travel to various locations for meetings, use hands and fingers to operate keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly to answer calls, read fine print, operate computer, hear and understand voice over telephone and in person, lift or carry objects weighing up to 10…