Public Safety Dispatcher

Public Safety Dispatcher

The Public Safety Dispatcher receives, assimilates, and dispenses calls received for service from various locations on campus to on-duty Public Safety Officers. Serving as the first point of contact, provides excellent customer service, responding professionally, courteously, and empathetically to persons in various states of mind. This position reports to the Public Safety Sergeant.

The duties and responsibilities include, but are not limited to, the following:

• Answers departmental telephones assisting public and dispatching gathered information from calls (via microphone) to Public Safety Officers and communicating by telephone to the Redlands Police Department and Redlands Fire Department, when needed.
• Enters activity logs, parking permits and citations, into computer along with entering and posting of campus events schedule.
• Locates and relays information requested by officers; contacts emergency personnel when needed.
• Completes work orders as requested; receives and assimilates calls for repairs along with contacting the alarm company regarding alarm activation.
• Issues keys and parking permits after regular business hours.
• Adheres to all safety and/or housekeeping policies and procedures.
• Contributes to team effort by accomplishing related duties as needed.
• Performs other duties and special projects as assigned.

Qualification guidelines include:

• High school diploma or equivalent supplemented with one year of course work in public relations or dispatching.
• One-year related experience in a similar position. Completion of a POST Public Safety Dispatcher Course is desirable.
• A comprehensive background check is required.

Knowledge and skills include:

• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
• Basic knowledge of applicable automated dispatch and Public Safety systems and databases.
• Basic knowledge of applicable federal and state laws and regulations.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Considerable independent judgment, initiative, calm and understanding in stressful situations exercised in interpreting orders, rules, and regulations in emergency situations with the public.
• Excellent verbal and written communication skills to effectively communicate with diverse populations.
• Prepare clear and accurate reports, records, and other written materials.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Ability to maintain the confidentiality of sensitive information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Working conditions include:

Standard dispatch center office setting. Duties performed in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. The position may require after-hours and emergency response.

Physical demands include:

Incumbents regularly sit for long periods; walk short distances on a regular basis; may travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer calls and to provide information; see to read fine print and operate computer;

hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

To apply, a resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call . If you are unable to complete an application due to a disability, contact us at  to ask for accommodation or an alternative application process.