Service Delivery Technician

Overview

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

* Resolve request/issues in person and remotely via phone support, IM, or email

* Monitor and maintain service queue based on established service level agreements

* Remain current on technical problems and resolutions within the hardware industry as they relate to our environment

* Assist with testing and evaluating various software applications in support of future deployments

* Troubleshoot and repair desktop technologies, printers, and handheld devices

* Assist with departmental moves, adds, and changes

* Assist with maintaining up-to-date documentation within service desk knowledge base

* Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

Requirements

* 2+ years of relevant experience

* Experience with helpdesk and/or end user support

* Excellent communication and customer service skills

* Ability to troubleshoot and recommend solutions

* Ability to work effectively in a fast-paced team environment as well as independently

* Desktop/Laptop hardware and software support

* Ability to lift up to 50 pounds

* Team player

* High school diploma or equivalent

Recommended Qualifications

* Bachelor's degree preferred

* Experience with Exchange, VPN, Active Directory, and Office Products

* A+ or similar certification

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