Sr. UX Researcher - ArcGIS Apps

Overview

Join Esri as a Senior UX Researcher - ArcGIS Apps, where you'll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS applications. In this role, you'll collaborate with designers, product managers, software engineers, and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. You'll partner with multiple product teams to carry out agile research in a fast‑paced environment, supporting projects in active development as well as research that informs strategic product decision‑making.

Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.

• Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision‑making on ArcGIS Apps, including identifying user problems & research opportunities to exploring new audiences & testing product iterations
• Align research with agile development processes, ensuring user insights are proactively represented in standups, sprint planning, retrospectives, Git Hub issues, and release cycles
• Build strong relationships and manage research projects across multiple product teams, acting as a trusted partner and embedding deeply in cross‑functional workflows
• Partner with product and design leadership to prioritize research needs, develop plans, and deliver actionable insights tailored to designers, engineers, and product managers
• Synthesize findings from multiple data sources into clear problem statements, actionable recommendations, and proposed next steps that reflect product priorities
• Champion inclusive research practices, ensuring participants, data, and recommendations reflect the diversity of our users, their environments, and use cases
• Contribute to research operations that improve rigor, efficiency, and scalability including mentoring team members & helping maintain a diverse participant pool
• Serve as a trusted subject matter expert for designers and cross‑functional partners working across the ArcGIS suite

• 5+ years of experience leading user experience research on complex enterprise software
• Expertise in qualitative, quantitative, and mixed‑method research methodologies (including usability testing) across remote and in‑person formats
• Expert‑level knowledge of design patterns and common usability challenges for enterprise software or data‑focused applications
• Demonstrated experience conducting agile UX research and collaborating closely with cross‑functional product teams
• Ability to adapt research methodologies to the needs, opportunities, and constraints of each project and deliver insights and recommendations on time
• Ability to deeply understand ArcGIS software and the field of GIS, including proactively learning product workflows and engaging with internal subject matter experts
• Proven ability to plan, organize, and manage time effectively, with a strong focus on scoping and managing collaborative research projects
• Experience recruiting participants from specialized technical and B2B audiences, including international users
• Excellent written and verbal communication skills, with the ability to make complex ideas actionable and easy to understand
• Bachelor's degree in human‑computer interaction, information science, anthropology, psychology, sociology, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

• Knowledge of GIS technologies, data visualization tools, and analytical workflows
• Familiarity with accessibility standards and software localization practices
• Experience applying quantitative methods to software telemetry data
• Familiarity with development and product management tools such as Git Hub, Confluence, and Productboard
• Master's degree in human‑computer interaction, information science, anthropology, psychology, sociology, or a related field

Esri's competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental,…