IT Support Specialist II

IT Support Specialist II

Advanced Innovative Technology Corp. Trak Motive

• Full-time
• Redlands, CA, US
• $28 - $32 / hour
• 4d ago

We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations.

The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment. You should have strong experience supporting Windows environments, Microsoft 365, networking, Laser Jet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you.

• Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications
• Troubleshoot and resolve hardware, software, connectivity, and performance issues
• Receive and resolve support tickets
• Perform root cause analysis on recurring issues and document findings
• Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., Team Viewer, Any Desk, or similar)
• Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system
• Utilize endpoint management and patch management tools to maintain device compliance and security

• Configure and deploy desktops, laptops, printers, and mobile devices
• Perform imaging, software installation, system configuration, and user onboarding
• Manage device inventory and asset tracking
• Handle device disposition including secure data wiping, decommissioning, and disposal per company policy

• Support Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
• Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory
• Configure and troubleshoot Multi-Factor Authentication (MFA)
• Support email configuration and mailbox troubleshooting

• Troubleshoot network and local printer issues
• Install, configure, and maintain printers and multifunction devices
• Support and maintain print servers and print queues
• Coordinate printer maintenance and vendor support as needed

• Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Assist with switch, firewall, and wireless access point configuration and support
• Monitor network performance and elevate infrastructure issues appropriately
• Support remote connectivity solutions for hybrid and remote users
• Support hybrid or multi-site environments

• Assist with routine server maintenance, updates, and monitoring
• Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure)
• Monitor backups and assist with disaster recovery procedures
• Maintain server documentation and operational runbooks
• Assist with virtualization platforms such as Hyper-V
• Maintain any cloud based servers and applications on Amazon AWS/Azure Cloud

• 2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role
• Strong experience troubleshooting Windows 10/11 desktop and laptop systems
• Hands-on experience with Microsoft 365 administration and support
• Experience with remote support tools and ITSM ticketing systems (e.g., Service Now, Freshdesk, Jira Service Management, or similar)
• Experience configuring and deploying end-user devices
• Knowledge of printer troubleshooting, maintenance, and print server management
• Basic to intermediate networking knowledge: switches, DNS, DHCP,…