Commercial Lines Account Manager

Job Description

Join Arroyo Insurance Services, Inc., an industry leader in delivering best in class risk management solutions to Southern California businesses since 1936. Located in the vibrant city of Redlands, California, we are committed to fostering a positive work environment and prioritizing client satisfaction.

Our team is seeking a dedicated Commercial Lines Account Manager to join us in providing top‑tier service to our commercial clients. In this role, you will play a key part in managing, servicing, and growing a book of business by developing strong relationships with clients and ensuring their insurance needs are met.

If you are passionate about customer service, enjoy working in a collaborative environment, and thrive in a fast‑paced setting, we invite you to be part of our team at Arroyo Insurance Services, Inc. Apply now to join a company that values both its employees and clients!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon‑Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Profit Sharing
• Continuing Education & Licensing Reimbursement

Senior Account Managers are expected to provide outstanding service for our customers, and consistent support to our Commercial Producers. General duties include:

• Acting as the point person for all customer & policy service needs.
• Preparing and executing marketing plans for new and renewal business. Scheduling and conducting client insurance reviews alongside Commercial Producers.
• Overseeing and completing backend documentation of policy issuance, endorsements, claims, and billing alongside accounting team.

Senior Account Managers are expected to excel at building and maintaining relationships with commercial insurance clients to ensuring their needs are understood and addressed. This relationship first mentality must also be supported by proficiency and efficiency in the following areas:

• Policies and Coverage:
  Ability to analyze policies, identify coverage gaps, and recommend appropriate insurance solutions.
• Renewals and Policy Servicing:
  Manage policy renewals, endorsements, and changes, ensuring accuracy and timeliness.
• Claims Support:
  Assist clients with the claims process, providing guidance and support to navigate insurance claims efficiently.
• Documentation:
  Maintain accurate client records, policy documentation, and communication logs.

Account Manager must be fully licensed as a Property & Casualty Broker/Agent. An ideal candidate will also have:

• A thorough understanding of insurance industry, Commercial Lines underwriting, products and coverage.
• Five (5) years or more of insurance industry work experience, but no less than three (3) years of specific experience with agent side commercial lines.
• Previous experience/roles as a CSR, Account Manager, and/or Sales Support.
• Preferred Associate's degree (A.A.) from two‑year college or technical school, or greater (B.A., etc.). Commiserate experience in addition to minimum requirements above will be considered if A.A. or greater education has not been achieved.