Member Services | Front Desk

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P/T Hourly Redlands, CA, US

4 days ago Requisition

Salary Range: $17.00 To $17.00 Hourly

Job Title:

Member Services I

Classification:
Part Time

Reports to:

Associate Executive Director

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Respond to general inquiries about our child care locations, including program details, admission requirements, and tuition fees.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Secure the front door and grant entry to authorized individuals.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues while upholding confidentiality with sensitive information.
• Applies all YMCA policies dealing with member services.
• Responsible for knowing, implementing, and enforcing all emergency, safety, and security procedures.
• Involvement in the recruitment of volunteers for annual YMCA sustaining campaign.
• Follows the YMCA personnel policies, practices, salary administration plan, emergency procedures and risk management procedures.
• Performs other duties as assigned.

Accepts and demonstrates the Vs values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

• Certified CPR/AED and First Aid within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Once a conditional offer is made, candidates will be subject to criminal background check/fingerprinting and physical examinations where required. YMCA of the East Valley participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If hired, I certify that I am able to perform the essential functions of the job listed above, either with or without reasonable accommodation.