Manager Fleet ADS

Fleet Manager
- South Region

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

The Fleet Manager
- South Region oversees Driver Managers and manages escalated issues for assigned Ambassadors (drivers) to ensure safe and efficient fleet operations. This role is responsible for asset and driver utilization, performance management, scheduling, and ensuring compliance with DOT and FMCSA regulations, including hours of service. The Fleet Manager leads dispatch operations, coordinates logistics activities for timely and efficient deliveries, and drives operational excellence through effective team leadership, process improvement, and customer service.

Responsibilities:

Dispatch Operations Management

Oversee all dispatch operations and coordinate logistics activities for timely and efficient deliveries across the South region

Develop and implement dispatch procedures and best practices to optimize efficiency and service quality

Monitor real-time delivery status and adjust schedules as needed to meet customer commitments and operational demands

Collaborate with planning, warehouse, transportation, and customer service teams to ensure seamless coordination

Ensure compliance with DOT regulations, FMCSA requirements, and company safety policies

Optimize route planning and driver assignments to maximize asset utilization and minimize empty miles

Manage dispatch workflow and priorities to balance service levels with operational efficiency

Asset & Driver Utilization

Manage asset and driver utilization to maximize productivity and minimize costs

Monitor driver hours of service (HOS) to ensure compliance with DOT regulations while optimizing driver availability

Track vehicle utilization, idle time, and operational metrics to identify improvement opportunities

Coordinate with maintenance teams to schedule preventive maintenance and minimize vehicle downtime

Analyze utilization data and implement strategies to improve fleet efficiency

Team Leadership

Supervise, train, and mentor Driver Managers and support staff to build organizational capability

Conduct performance evaluations and provide ongoing feedback, coaching, and development opportunities

Manage staffing levels and create work schedules to ensure adequate coverage across all operational periods

Foster a collaborative, positive team environment focused on safety, service, and continuous improvement

Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations

Lead team meetings to communicate goals, performance updates, and operational priorities

Build strong relationships with Driver Managers and drivers based on trust and accountability

Performance Management

Monitor individual and team performance against key performance indicators (KPIs) including on-time delivery, utilization rates, safety metrics, and customer satisfaction

Provide coaching and corrective action to address performance deficiencies

Recognize and reward high performers to drive engagement and retention

Implement performance improvement plans when necessary

Track driver performance metrics including service quality, productivity, and compliance

Customer Service & Communication

Serve as escalation point for dispatch-related customer issues and drive timely resolution

Maintain proactive communication with customers, drivers, and internal stakeholders about delivery status and service issues

Provide regular updates to management on operational performance, challenges,…