Airport Customer Service Agent - RDM

Essential Functions / Tasks

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries.
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keeps passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights, and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lifts or moves passenger luggage onto the baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

Knowledge of ticketing systems, computers, Unifi, safety, security, airport layout, FAA, flight schedules, and station policies and procedures. Must be able to follow directions, count, calculate, and read and interpret documents.

• Customer‑oriented:
  Ability to greet customers in a friendly and courteous manner and take care of customers' needs and personal belongings while following company procedures.
• Attendance and reliability:
  Ability to maintain regular attendance and report to work on time and at the assigned post at the start of the shift.
• Communication:
  Ability to communicate in a professional manner with others orally or in writing and actively attend to, listen, and understand customers' needs and comments.
• Accuracy:
  Ability to perform work accurately and thoroughly to ensure passenger and flight information is correct.
• Diversity:
  Ability to work in a friendly, respectful, and professional manner with people regardless of age, gender, race, ethnicity, religion, national origin, disability, etc.
• Honesty and integrity:
  Ability to maintain high morale standards and be honest and ethical while performing duties and handling customer belongings.
• Organizational/time management:
  Ability to work in an organized fashion and respond to customer requests to ensure passengers board on time.
• Safety:
  Ability to follow established safety policy and procedures.
• Teamwork:
  Ability to work with others as a team to perform and complete job duties.
• Adaptability:
  Ability to adapt to change in the workplace such as working different schedules, locations, assignments, shifts, or work at various paces.

High School Graduate or General Education Development (GED) is preferred.

• Must be 18 years of age; eligible to work in the U.S.; able to pass a pre‑employment drug screen, FBI criminal background check, and complete SIDA training to obtain an airport authority identification security badge.

• Ability to lift up to 50 pounds.
• Vision (near, distance, peripheral, depth perception). Sense of sound/hearing.

The employee works in crowded public areas of the airport under tight time constraints to service passengers. The noise level is moderate to loud. The pace varies but often is fast‑paced, depending on flight schedules, delays, weather, and passenger volume.

Unifi is an equal‑opportunity employer committed to employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.