Concierge Receptionist

CONCIERGE/RECEPTIONIST
, join us on our mission to create a senior living revolution where compassion meets innovation!

This position is part time, Friday-Sunday, 9:00am - 4:30pm and occasional weekdays.

We are a company built upon a belief that senior living communities can be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey, knowing we are making the world of elderhood better together. Our differences, life experiences, knowledge, and talents contribute to our culture, resident experience, and achievements.

The Concierge/Receptionist provides exemplary customer service in a friendly and professional manner. You are responsible for greeting visitors, addressing questions or concerns of prospective or current elders and families, and providing support to sales, marketing, and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective elders by managing the lobby experience for all visitors.

As a Concierge/Receptionist, you can expect a range of responsibilities and tasks. Here are some general expectations:

• Answer incoming calls and take messages.
• Greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all.
• Assist other leadership team members to support Life Enrichment, Marketing, and Accounting tasks (events, directing calls for marketing, receiving invoices, sorting mail, etc.).
• Monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• Receive and send packages for elders, assisting them with questions and concerns as requested.
• Represent the community by role-modeling core values of goodness, loyalty, faith, and fun.

• Kindness and a desire to work with the elderly; enjoy working with people in general.
• Resourceful and strong problem-solver.
• Ability to work well with people in emotional or stressful situations.
• Organizational and follow-up skills with the ability to manage multiple priorities.
• Previous experience answering telephones and/or in a customer service role.
• Willingness to learn and work within a team environment.
• Good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• Ability to pass a criminal background check.
• Ability to perform job responsibilities with or without accommodation.

• Benefits for all team members, regardless of employment status:
  • Accrue vacation and sick time starting your first day
  • 401(k) retirement savings plan after 90 days, with employer match after one year
  • Financial wellness education program
  • Wellness and Fitness Resources with savings discounts
  • Early access pay options
  • Career growth through ongoing training programs and mentorship opportunities
• Additional benefits for full-time team members:
  • Medical, Dental, Vision, and Voluntary Benefit options
  • Employee and Family Assistance Program to support emotional wellness
  • Education reimbursement program

If you are guided by goodness, loyalty, faith, and fun and think you would be a good fit for our organization, we would love to talk with you. With a resume or an application, you are one step closer to this exciting opportunity.