Customer Service Guide; Public Benefits Specialist, Entry

Position Title

Customer Service Guide (Public Benefits Specialist, Entry)

08/24/2026

09/01/2026

Department of Human Services

$3,798 - $4,954

Employee

Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

This role will be working onsite in the Redmond office.

Opportunity awaits!

Join our team as a Customer Service Guide (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

• Provide front desk assistance, answering phone calls, and guiding clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience with providing customer service in person or by phone in environments where individuals may be experiencing stress, confusion, or urgent needs.
• Experience with handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
• Experience navigating technology and software systems, including multi-line phone systems, and using multiple platforms simultaneously for research and case tracking.
• Experience delivering customer service to a high volume of diverse customers with active listening and compassion.

• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• Duties for this role will be performed in the local office.
• Occasional travel within the community is required to support work in other offices as needed, and complete activities related to fleet maintenance.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may encounter situations requiring quick decision‑making to ensure your safety or the safety of others.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to…