Redmond Student Commons Attendant (Part Time, Temporary Hourly, Non-Benefited

Redmond Student Commons Attendant (Part Time, Temporary Hourly, Non-Benefited)

Position Title Redmond Student Commons Attendant (Part Time, Temporary Hourly, Non-Benefited)

Classification Title

Classification Title Temporary PT Hourly

Hourly rate, Stipend, or Load Unit

Hourly rate, Stipend, or Load Unit $ 16.00/hour

Close Date

Open Until Filled Yes

Open Until Filled Notes

Open Until Filled Notes Open For  Academic Year

Position Type/Employee Class

Position Type/Employee Class Temporary PT Hourly

Instructor Status

Instructor Status Not applicable

Overtime Eligible Non-Exempt

FLSA Status

Campus Location

Campus Location Redmond

Primary Purpose

Provide frontline student support and general customer service for students and patrons in the Redmond Student Commons. Offer support in basic student technology, Barber Library services and resources, and student services. Provide primary support and maintenance of RTEC’s instructional and library resources and technology equipment. As directed, operate the Student Commons lending program: providing student access to laptops, hotspots, course material, text books, library equipment and periodicals.

Essential Duties and Responsibilities

ESSENTIAL Duties and Responsibilities:

• Provide excellent customer service to all users of the Student Commons.
• Troubleshoot and assist students with COCC software questions and refer questions to Student Tech Help accordingly.
• Provide student support services as needed and refer students to appropriate departments and student services personnel as applicable.
• Provide circulation services (check out/check in) for laptops, hotspots, or other technology (cameras, headphones, etc.); provide basic maintenance/troubleshooting of RTEC’s technology lending collection.
• Under guidance of Student Commons Librarian and Barber Library staff, provide library resources and circulation services to students and patrons; refer questions to Barber Library’s Help Services accordingly.
• Maintain, distribute and lend instructional resources housed in the Student Commons for students, faculty and staff.
• Work with Barber Library staff to maintain library collections, periodicals, instructional resources, equipment and library resources in the Student Commons and on the Redmond campus.
• Ensure Student Commons is ready for service during week and weekend hours following procedures and policies for opening and closing the area. Report issues to the Redmond Campus Director in a timely manner.
• Under the direction of the Redmond Campus Director, assist Redmond campus staff and faculty with general office support and zoom technology for streaming classes.
• Special tasks and other projects as assigned.

Department Specific

Knowledge, Skills, and Abilities

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to be reliable and punctual.
• Ability to effectively deliver excellent customer service.
• Skills with computer and keyboarding; adept with software applications/databases, Internet usage.
• Ability to be a team player.
• Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail.
• Ability to work independently and perform responsibly without direct supervision.
• Ability to follow complex instructions and adapt to frequent changes in processing procedures.
• Possess flexibility, willingness to work at varying paces, and ability to multi-task.
• Ability to communicate effectively with students, staff, and faculty from diverse backgrounds.

Ergonomic Requirements

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation or stand for extended…