Customer Service​/Dispatch Representative

Location:

Redmond, OR, US

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

Are you looking for a company where you can start to grow your CAREER? Where you can have a sense of job security and an opportunity for internal advancement and career development with amazing retirement options?

Basalite Building Products, LLC is the place for you!

Salary Range: $21.00 - $23.00 hourly, DOE and Qualifications.

• Competitive Wages
• Family Owned/Oriented
• Holiday Pay
• 401K and Profit Sharing
• On-the-Job Training
• Advancement Opportunities
• Vacation Pay (Up to 80 hrs. the first year!)
• Medical, Dental, & VSP Plans available
• Employee Discounts & more

Under the supervision of the Office Manager, this position provides dispatching delivery trucks to customer jobsites, ensures load accuracy, delivery communication with customers, customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, dispatches customer pickups, and provides marketing assistance for the location sales teams. This position is required to provide sales assistance for walk-in Commercial and Retail customers;

and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

Supervision Received: General

• Dispatches delivery trucks to customers’ job sites in a timely manner.
• Works as a team with delivery drivers to ensure accurate and on-time deliveries.
• Communicates delivery day and time with customers. Proactively calls customers to set up delivery dates and communicates it back to the team.
• Maintains daily delivery log.
• Answers phones in a courteous and friendly manner and refers calls to appropriate parties.
• Processes sales orders and change orders received from customers and sales representatives, sets up sales order, terms, payer, and pre-lien data in SAP for initial order.
• Enters sales orders and change orders into SAP and distributes copies to appropriate departments.
• Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
• Changes delivery notes to reflect loading changes and inventory shortages.
• Processes notification request for new material set-up in SAP to Yard Supervisor.
• Assists in managing location pricing structure with sales teams in SAP, prepares and enters yearly pricing increases.
• Processes credits for customers as required by accounts receivable.
• Processes and mails daily invoices and credits.
• Develops a working knowledge of all products and established procedures.
• Provides marketing support for samples, catalogs and information requests.
• Responsible for assisting in maintenance of inventory of marketing materials.
• Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
• Becomes knowledgeable on all products and recommended installation requirements.
• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Predictable and Regular attendance is required.

• High school education or equivalent required, some college level courses are a plus.
• Two years’ customer service experience preferred, experience in the concrete block and/or sack industry area plus.
• SAP experience preferred.
• Truck Dispatching experience preferred.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Requires good reading, writing and mathematical skills.
• Ability to…