Patient Operations Lead

The Opportunity

The Patient Operations Team Lead is the heartbeat of the clinic’s daily operations- leading a team that ensures every child and family receives a smooth, welcoming, and well-organized care experience. This role combines leadership, problem-solving, and operational excellence to oversee scheduling, patient check-in and check-out, provider scheduling, interpreter coordination, newborn scheduling, and new family tours.

• Tuesday-Friday: 9am-6pm
• Saturdays: 7:30am-4pm

The Patient Operations Team Lead is the heartbeat of the clinic’s daily operations- leading a team that ensures every child and family receives a smooth, welcoming, and well-organized care experience. This role combines leadership, problem-solving, and operational excellence to oversee scheduling, patient check-in and check-out, provider scheduling, interpreter coordination, newborn scheduling, and new family tours.

Perfect for someone who thrives in fast-paced healthcare environments, this position empowers a strong leader to guide teams, improve workflows, and create a family-friendly atmosphere where patients feel supported and staff feel connected. By partnering with leaders across COPA clinics, the Patient Operations Team Lead plays a key role in delivering the exceptional pediatric care experience families trust every day.

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do.

At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

• Lead and coach the Patient Operations team through daily guidance, feedback, training, and support while modeling exceptional patient service and professionalism.
• Coordinate daily clinic operations and staffing, including schedules, coverage, workflow, and ensuring the right support is in place to keep clinics running smoothly.
• Drive performance and process improvement by tracking key performance indicators, identifying workflow opportunities, and helping implement department goals and priorities.
• Support patients, families, and care teams by addressing inquiries and concerns, facilitating communication, and ensuring a positive and efficient patient experience.
• Partner with Patient Operations leadership on timecard approval, operational procedures, MyHealth workflows, communication, and consistency across COPA clinics.

• 401k and Profit sharing
• HSA, HRA and FSA Enrollment
• Medical, Life, Vision and Dental Insurance
• Supplemental insurance Options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)
• Working with Amazing Kids

• High School diploma or equivalent required

• Three years of customer service experience required, clerical experience in clinical setting preferred.
• Exceptional and proven communication skills and ability to interact with a diverse population of professionals.
• Ability to multi-task and work independently with minimal supervision. Attention to detail. Strong analytical, problem solving and decision-making skills. Ability to work in a team and promote team driven outcomes.
• Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes.
• Epic EMR experience preferred. Proficient with Microsoft Office…