Information Technology Manager

Applications will be reviewed as they are received, and candidates will be contacted following review. The position will remain open until filled.

The Information Technology (IT) Manager is responsible for the IT Department's day-to-day operations, managing assigned IT department staff, IT expenditures, and strategically delegating IT resources for all projects, systems, and services requiring IT involvement. The IT Manager will help guide IT staff and City departments in the successful implementation of new technologies through the City of Redmond's computing environment(s). The IT Manager must stay abreast of and plan integration with evolving technology, cybersecurity, and regulatory compliance requirements.

This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar, related to, or logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The below duties are illustrative examples of the various types of work that may be performed. These examples do not include all functions and responsibilities the employee may be expected to perform.

• Deliver professional, courteous, and timely customer service.
• Build collaborative inter-departmental relationships.
• Represents the IT Department in meetings, committees, and conferences.
• Actively contributes to an innovative team focused approach to problem solving.

• Oversee day-to-day operations of IT staff.
• Adapt technology solutions to meet the changing needs of the organization.
• Coordinate security assessments and incident response procedures.
• Provide governance to technology platforms and oversight of regulatory and cybersecurity requirements.
• Provide strategic oversight to the City's IT equipment, platforms, tools, and solutions and their renewals, upgrades, migrations, and integrations.
• Work in a team-oriented environment and act as back-up in absence of other IT team members.
• Use a security-minded approach to adoption of technology solutions and services into the City's computing environment.
• Other related duties as assigned.

• Provide project scoping, delegation, and oversight of project execution.
• Manage IT projects within budget and timelines.
• Maintain IT Department project calendaring and project prioritization with IT staff.
• Procure hardware, software, and services in accordance with Oregon State procurement guidelines and city policies.
• Assist City departments with aligning their goals and processes to technology-based solutions.
• Coordinate IT staff resources to meet interdepartmental city needs.

• Manage designated IT staff, which includes scheduling, training, prioritizing and delegating work, and evaluating performance.
• Provide professional development guidance to IT Department staff.
• Ensure effective utilization of IT Service Management tools and IT workflows to track IT performance and generate key metrics.
• Participate in recruitment process of IT staff.
• Participate in professional groups, committees and task teams as assigned or as otherwise necessary.
• Maintain professional networks and attend training sessions and conferences as necessary to advance skills and keep abreast of issues and practices in all areas of responsibility.

• Assist IT Director with planning the IT Department's annual budget and provide oversight of expenditures.
• Create metrics to be utilized for planning the IT Department staffing structure and staffing capacity needs.
• Generate and maintain required IT policies.

• Participate in various planning exercises related to cybersecurity and continuing operations planning.

Mandatory Requirements:

Eight (8) years of increasingly responsible information technology industry experience. At least three (3) of those years must have been spent managing IT professionals or technical staff.…