Service & Warranty Technician

Job Description

People, Product, Pride and Perseverance are the core values of BASX, located in Redmond, OR. Founded in 2014 by two entrepreneurial engineers, BASX now operates as an integral part of AAON and is an industry leader in research, development, design and manufacturing of custom HVAC solutions. We partner with companies across data centers, clean rooms, and surgery centers to solve complex challenges, delivering high‑quality custom HVAC solutions—over 90% of which are manufactured in beautiful Central Oregon.

Our team has grown from 200 employees in 2022 to over 800 today, and we are looking for talented individuals across a broad range of specialties to fuel this continued growth. We offer a dynamic, fast‑paced, and fun environment with flexible shift schedules, generous benefits (medical, dental, vision, short‑ and long‑term disability), a 401(k) and an HSA with a 175% employer match, and a culture that values ingenuity, perseverance, and pride.

Provide maintenance on specialized commercial HVAC systems according to company standards, delivering a high‑quality experience to customers.

• Start up and service mechanical and electronic equipment.
• Utilize hand tools and test equipment to perform work.
• Review work orders, manuals, blueprints, and schematics to determine tasks and required tools, equipment, and parts.
• Consult with the customer’s representative and inspect installation sites to verify electrical installations meet specifications.
• Troubleshoot HVAC equipment to detect malfunctions and repair or replace defective parts using hand and power tools.
• Interpret maintenance manuals, schematics, and wiring diagrams, repairing equipment with knowledge of electronics and standard test instruments.
• Collaborate with engineering personnel to resolve unusual system operation and maintenance problems.
• Document service calls and startups, noting product performance and suggestions for improvement.

To perform this job successfully, an individual must be able to carry out essential duties satisfactorily. The requirements listed below represent the knowledge, skill, and ability needed.

• High School Diploma or equivalent; additional trade school or certifications a plus.
• Knowledge of industry products and equipment a plus.
• Proficiency with a variety of hand tools.
• Experience making repair and replacement decisions.
• Familiarity with a wide range of equipment and troubleshooting techniques.
• Mechanical aptitude and general tool knowledge.
• Ability to travel up to 90% of the time.
• Valid driver’s license with clean MVR.
• Excellent verbal and written communication skills.

• Works well under directive, completing assignments and prioritizing issues.
• Capable of utilizing a laptop PC for reporting and troubleshooting software.
• Collaborates cooperatively in a team environment.
• Strong organization and multi‑tasking skills.
• Effective time management.
• Detail oriented.
• Highly motivated.

• Communicates effectively in written and spoken form.
• Possesses excellent interpersonal relationship skills.
• Exhibits good decision making and analytical problem‑solving abilities.
• Demonstrates strong multi‑tasking capabilities and organizational skills.
• Works effectively in a team environment.
• Thrives in a fast‑paced, high‑pressure environment.

• Lifts up to 50 lbs.
• Sits or stands for up to 95% of work hours.
• Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily.

If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

• Tuition reimbursement
• Paid time‑off
• Paid holidays
• Health care insurance & Health Savings Accounts
• Profit sharing or annual incentive plan bonus
• Premium 401(k) plan

$25.29 - $37.94