Hotel Maintenance; Engineering

Hotel Maintenance - Full Time

Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.

Follow Hotel policies with lost and found items.

Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.

Perform routine maintenance, inspections, and repairs on all mechanical, electrical, carpentry, plumbing, and finish work in the hotel, including HVAC, elevators, fire safety systems, generators, lighting, and water supply system.

Prioritize work orders through urgent requests and establish hotel area down times in order to minimize inconveniencing guests.

Ensure timely and accurate completion of projects.

Assist in checking electrical systems such as air conditioning controls, television sets, and lighting systems, and make minor repairs and/or replacement orders.

Assist in checking and making routine repairs and assist with major repairs of all hotel equipment including small appliances, kitchen equipment, boilers, HVAC, hand and power tools, and general plumbing systems and fixtures such as pipelines, toilets, sinks, and other kitchen and bathroom equipment.

Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, door windows, and counters. Paint and finish furniture and fixtures, if needed.

Diagnose and troubleshoot equipment malfunctions and system failures, promptly resolving issues to minimize guest inconvenience and downtime.

Assist maintenance team with preventive maintenance program to ensure the reliability and longevity of all equipment and systems. Regularly inspect and service equipment to prevent breakdowns.

Respond swiftly and effectively to emergency situations, such as power outages, leaks, floods, and fire alarms. Collaborate with other hotel staff to maintain guest safety during such events.

Provide timely and courteous support to guests who report maintenance issues in their rooms or public areas. Address their concerns efficiently to ensure guest satisfaction.

Maintain an inventory of tools, equipment, and spare parts required for maintenance and repair tasks. Replenish stock as needed and keep organized records of inventory levels.

Collaborate with other departments, such as housekeeping and front desk, to coordinate maintenance activities and support the overall hotel operations.

Ensure compliance with all safety regulations and protocols, including those related to fire prevention, electrical safety, and hazardous materials. Maintain accurate records of inspections and maintenance activities.

Participate in OSHA/Safety Programs, as needed/required.

Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.

Ensure security, cleanliness, preventive maintenance, and repair of engineering tools, equipment, and safety features, according to established procedures within budget.

Maintain knowledge of correct maintenance and use of equipment.

Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

Other duties as assigned.