Member Services Associate

Redmond Ridge ROA (Redmond, WA)

Our beautiful Redmond Ridge ROA community in the heart of Redmond Washington is seeking a full-time Member Services Associate. Benefits available for this on-site position with a Monday through Friday schedule.

• Minimum 2 years of customer service, admin and/or reception experience required.
• Ability to prioritize tasks in a fast-paced environment, while handling various interruptions.
• Exceptional customer service skills, with a keen focus on resident experience.
• Polished and professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Serve as the primary front desk receptionist, greeting visitors, residents, board members, vendors, and guests in a professional, welcoming manner while maintaining a positive and organized reception area and office environment.
• Answer and manage incoming phone calls efficiently, directing inquiries, providing information, and resolving routine issues promptly.
• Respond to emails and other communications from homeowners, board members, and team members in a timely and courteous manner.
• Provide comprehensive administrative support to the site team, including preparing and mailing/emailing documents, maintaining records, scheduling meetings/appointments, and assisting with various office projects.
• Oversee and support community center facility rental program, interfacing with prospective renters to provide tours, rental information, and manage facility rentals throughout the event rental life cycle.
• Demonstrate excellent customer service skills when interacting with homeowners/residents and board members, addressing concerns professionally and courteously.
• Support overall community operations by maintaining accurate records, processing routine requests, and contributing to a smooth, resident-focused environment.

Apply today and join our team!

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.