Business Planner

** Overview*
* Microsoft's Monetization and Business Planning team is at the heart of transforming products and services into value for customers and partners while driving growth for Microsoft. To deliver on this broad charter, we've built a center of excellence with an industry-leading reputation for strategic thought leadership. This role is within the Productivity & Intelligence (PI) Business Planning team which is responsible for the monetization of the Microsoft 365 family of products that includes productivity applications such as Microsoft 365 Copilot, Word, Excel, PowerPoint and many more.

We are looking for a Business Planner to join us to drive the transformation of some of our most important monetization processes. In this role, you will design and execute processes within our PI Business Planning Team, ensuring clarity of business outcomes and strong alignment to organizational goals. You will apply process tools and methodologies, including Lean principles, to drive compliance, maintain governance, and optimize performance.

By monitoring key metrics and interpreting data, you will identify opportunities for automation and continuous improvement, ensuring processes deliver efficiency, accuracy, and value.

A key aspect of this role includes supporting the execution of product launches, driving operational rigor and agility across launch workflows. You will collaborate closely with stakeholders to address pain points, maintain engagement, and implement solutions. This includes leading change management, anticipating and mitigating risks across the process lifecycle, and incorporating feedback to refine and transform processes. You will also have the opportunity to write requirements for and champion adoption of innovative AI solutions that enhance scale and accuracy in Marketing processes.

Through these efforts, you will help advance operational excellence, improve agility, and deliver superior customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

** Responsibilities*
* + Establish & maintain strong understanding of current AI tools & capabilities to identify and leverage AI capabilities to accelerate process improvement initiatives.

+ Design and execute moderately complex business processes within your line of business, applying process tools and methodologies (e.g., value stream mapping) to ensure compliance and deliver clear business outcomes.

+ Drive end-to-end governance for processes, maintaining documentation for flows, controls, and underlying systems to ensure transparency and accountability.

+ Monitor and evaluate process performance through data analysis and KPI benchmarking; translate insights into actionable recommendations for optimization and automation.

+ Incorporate Lean principles and continuous improvement methodologies to transform processes for greater efficiency, agility, and customer impact.

+ Lead function-level change management efforts, ensuring readiness, timing, and stakeholder alignment to successfully land process improvements.

+ Anticipate and mitigate risks across the process lifecycle, implementing controls and sharing best practices to strengthen operational resilience.

+ Collaborate with stakeholders to address pain points, maintain engagement, and implement solutions aligned to industry standards and organizational goals.

+ Support execution of product launches by driving operational rigor and process excellence across launch workflows.

+ Write requirements for and champion adoption of innovative AI solutions that enhance scale, accuracy, and efficiency in launch processes.

+ Consult with business planning, product marketing, sales, business operations, and engineering on go-to-market strategies for new and updated offers, promotions, and pricing.

+ Analyze to post-launch incidents to resolve business impacts and…