Client Care Manager

Client Care Manager

Job Location s: US-WA-BELLEVUE | US-WA-KIRKLAND | US-WA-REDMOND

All Ways Caring Home Care

Who we are looking for:

The Client Care Manager is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self‑motivated professional with prior scheduling and management or supervisory experience.
• An individual who thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency.
• A people‑person, who is friendly, compassionate, and able to build positive relationships and partnerships.
• An experienced communicator and problem solver who is well‑organized.

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Retention and referral bonuses.
• Benefits, Supplemental Plans, EAP, and 401K participation.
• Career growth and development opportunities.

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record‑keeping.
• Conduct periodic home visits and safety checks.

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements).
• Accountable, reliable, and ability to work independently with good judgment.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.