Leo EBC Coordinator, LEO Executive Engagement

Description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

The LEO Executive Briefing Program is seeking a customer obsessed Briefing Center Coordinator to manage facility booking and logistics for the LEO Executive Briefing Center (EBC) located in Redmond, WA. The EBC Coordinator is responsible for managing request intake and logistics execution for executive briefings.  They play a critical role in creating a world class customer experience for our guests, who are primarily executive level customers of LEO.

This includes providing onsite logistics support for the EBC, greeting guests and escorting them to their briefing room, and carrying out setup/breakdown responsibilities for each briefing. It also includes facility coordination across security, catering, real estate and facilities, and other internal and external teams.

Key job responsibilities

- Ensure Executive Briefing Center is customer-ready at all times.

- Prepare executive briefing resources including printed materials, supplies, and swag. Setup and breakdown of briefing rooms for each briefing.

- Work from EBC Coordinator Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room.

- Partner with onsite support such Security and IT to resolve ad hoc needs.

- Manage briefing supply inventory and ensure all storage areas organized.

- Managing catering and transportation services through vendors.

- Maintain and follow operational standard operating procedures.

- Collate and send weekly operations reporting.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Basic Qualifications

- 2+ years of program or project management experience

- 3+ years of advanced Microsoft Word and Excel experience

- Can show strong verbal and written communication skills

- 2+ years of customer-facing environment, or 3+ years of customer-facing environment experience

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines

- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams

- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)

- Experience managing executive customer relationships and key business stakeholders

- Ability to be on-site at the Executive Briefing Center in Redmond, WA daily.

Preferred Qualifications

- Experience in the customer service industry or leading customer experience improvements

- Experience collaborating and influencing multiple teams across multiple organizations

- Experience in problem solving and delivering results

- 1+ years of Microsoft Outlook management and rule creation experience

- Experience with productivity and communications tools including Microsoft Office products and applications

- BS/BA degree in hospitality, international relations, marketing, or equivalent related experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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