Moves Coordinator

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* Job Summary:

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* The Moves Coordinator is a critical position within the Move Delivery Team forthe CBRE Microsoft Account. This role serves as a collaborative point ofcontact for Microsoft employees, facilitating move coordination and providing customer service across the Puget Sound campus. This position managessmall-scale move projects, coordinating logistics for individual to large groupmoves (up to 500 employees), and ensuring compliance with team objectives. Key responsibilities include vendor engagement, project management, effective communication, presentations, reporting, facility walkthroughs, post-movesupport, email management, exceptional customer service, and driving continuous improvement initiatives.

** What You'll Do:*
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** Move     Management** :
Manage the scope, schedule, and compliance of small-scale     move projects (e.g., up to 500 employees, individual moves, resets,     unassigned seating), ensuring alignment with team and related team     objectives. Coordinate logistics for all group moves and special projects.

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** Vendor     Engagement** :
Engage with vendors to schedule, coordinate, and manage     move-related activities. Collect, monitor, and report on key performance     indicators and billing accuracy, ensuring closeout for move metric     advancement.

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** Project     Creation & Management** :
Create move projects within designated     tools, including setting up spreadsheets and presentations. Enter project     information and data into project management technology tools.

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** Communication** :
Develop and distribute communications to employees, team administrators,     and move partners. Schedule meetings and manage communication plans     regarding projects with various teams and clients. Assist with contract     administration, including attending tender openings and issuing     correspondence.

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** Presentations** :
Deliver presentations to team administrators on the move process and     associated steps.

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** Reporting** :
Create, format, verify, and scrub data for various reports.

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** Facility     Walkthroughs** :
Conduct walkthroughs of buildings to assess facilities     and furniture needs, identifying data discrepancies.

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** Post-Move     Support** :
Create floor plans, labels, and nameplates. Order furniture     and generate work orders for resets. Operate post-move help centers.

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** Email     Management** :
Provide support and coverage for the MS-Move email inbox     by responding to inquiries and troubleshooting employee needs.

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** Customer     Service** :
Deliver exceptional customer service throughout the pre and     post-move phases. Resolve straightforward problems using defined     procedures and processes with limited discretion, under close supervision.

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** Continuous     Improvement** :
Drive and implement strategies to enhance operational     efficiency, quality, and productivity through continuous improvement     initiatives.

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** Move     Delivery Lead Coverage** :
Provide project coverage for the Move Delivery     Lead, excluding people management responsibilities.

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** Other     Duties** :
Perform other assigned move project assignments and ad hoc     tasks to support continuous improvement.

** What You'll Need:*
* + High     School Diploma or General Education Degree (GED) required.

+ Associate     degree (AA/AS) and/or Bachelor's Degree preferred.

+ Minimum     of one (1) year of related experience desired.

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** Composure** :
Demonstrates professionalism under pressure, handles stress effectively,     and remains calm and composed in challenging situations.

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** Customer     Focus** :
Dedicated to meeting internal and external customer     expectations, utilizing feedback for service improvements, and building     effective, trusting relationships.

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** Listening** :
Practices attentive and active listening, patiently hears others out, and     accurately restates opinions even when in disagreement.

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** Perseverance** :
Pursues tasks with energy and drive, demonstrates a need to finish, and     persists through resistance or setbacks.

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** Planning** :
Accurately scopes project length and difficulty, sets objectives, breaks     down work into process steps, develops schedules, anticipates and adjusts     for problems, measures performance against goals, and evaluates results.

+ Ability     to apply critical thinking and analytical skills to solve problems and     make informed decisions.

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** Functional/Technical     Skills** :
Possesses strong functional and technical knowledge relevant     to the role, including proficiency in Microsoft Word, Excel, PowerPoint,     and Outlook.

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** Technical     Learning** :
Quickly grasp new technical concepts, skills, and knowledge     related to industry, company, products, or internet technology.

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** Time     Management** :
Uses time effectively and efficiently, prioritizes     important tasks, and accomplishes more in less time.

Turner & Townsend carefully considers multiple factors to determine compensation,…