Business Operations & Management Lead
Job in
Redmond, King County, Washington, 98053, USA
Listed on 2026-07-20
Listing for:
Stratacuity
Full Time
position Listed on 2026-07-20
Job specializations:
-
Business
Business Systems & Technology Analysis, Change Management -
IT/Tech
Business Systems & Technology Analysis, Change Management
Job Description & How to Apply Below
Job Description:
Business Operations & Management Lead
Remote in Redmond, WA (will be required to go onsite once a month)
$66-$72 per hour
Summary:
The team is a digitally centric B2B brand and performance marketing group, specializing in omnichannel marketing with seamless integration. Our focus is on creating cohesive and engaging customer journeys and delighting customers with relevant, timely and personalized communications to enhance their purchasing decisions, foster enthusiasm for and maximize the value of Microsoft products and services.
We are seeking a strategic, execution-focused and self-motivated Business Operations & Management Lead to drive operational excellence and business performance across our organization. This role is responsible for optimizing and documenting core business processes, managing strategic initiatives, and enabling leadership with the insights and infrastructure needed to scale effectively, with a strong emphasis on enabling Account-Based Marketing (ABM) programs and leveraging collaboration tools like Microsoft Teams and integrating AI-driven solutions to streamline execution, enhance decision-making, and automate routine operations.
This individual will oversee the completion of our process and systems infrastructure, including documentation through playbooks and cross-functional process guides. The role involves collaboration with digital marketing channel managers, customer journey managers, data and analytics managers, and cross-functional roles that execute various digital marketing projects. You will work cross-functionally to align priorities, streamline operations, and support decision-making through data, planning, and governance.
Job Responsibilities:
Business Process Operations
* Design, implement, and continuously improve scalable processes that support marketing execution, resource planning, and performance tracking.
* Identify operational inefficiencies and lead cross-functional initiatives to drive automation, standardization, and process optimization. Implement process improvements that enhance efficiency, reduce friction and support marketing scalability.
* Leverage AI tools and platforms to optimize business processes, automate routine tasks, and enhance operational efficiency.
* Manage and maintain operational tools and systems that support workflow management, reporting, and collaboration environments (e.g.,
Microsoft Teams, Sharepoints).
* Develop and maintain documentation, playbooks, and training resources to support process adoption, consistency and compliance.
* Document and maintain end-to-end business processes, ensuring clarity, consistency, and accessibility across teams.
Business Management
* Partner with leadership to drive annual and quarterly business planning, including goal setting, headcount planning, and budget alignment.
* Lead operational reviews and business rhythm activities (e.g., QBRs, MBRs), ensuring data-driven insights and clear action plans.
* Track and report on key performance indicators (KPIs), OKRs, and strategic initiatives.
* Use AI-driven insights and predictive analytics to support strategic decision-making and performance tracking.
* Support vendor and contract management, including onboarding, compliance, and performance tracking.
* Serve as a trusted advisor to senior leaders, providing operational insights and recommendations to support strategic decision-making.
* Lead and participate in pilots on support innovation and improvements.
* Own and manage the rhythm of business (RoB) calendar, including planning and execution of QBRs, MBRs, and leadership reviews.
* Develop and deliver executive-level communications, including business updates, strategic plans, and performance summaries.
* Embody our culture and values.
Skills:
* Excellent communication, organizational, and stakeholder management skills.
* Strong analytical and problem-solving skills with a track record of driving operational improvements.
* Proven ability to lead cross-functional initiatives and drive process improvements.
* Strong understanding of digital marketing workflows, especially in ABM environments.
* Ability to evaluate and implement AI…
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