Business Operations & Management Lead

Business Operations & Management Lead

Job #3042340

Remote in Redmond, WA (will be required to go onsite once a month).

$66-$72 per hour

Our team is a digitally centric B2B brand and performance marketing group specializing in omnichannel marketing with seamless integration. Our focus is on creating cohesive and engaging customer journeys and delighting customers with relevant, timely, and personalized communications to enhance purchasing decisions, foster enthusiasm for, and maximize the value of Microsoft products and services. We are seeking a strategic, execution-focused, and self‑motivated Business Operations & Management Lead to drive operational excellence and business performance across our organization.

• Design, implement, and continuously improve scalable processes that support marketing execution, resource planning, and performance tracking.
• Identify operational inefficiencies and lead cross‑functional initiatives to drive automation, standardization, and process optimization. Implement process improvements that enhance efficiency, reduce friction and support marketing scalability.
• Leverage AI tools and platforms to optimize business processes, automate routine tasks, and enhance operational efficiency.
• Manage and maintain operational tools and systems that support workflow management, reporting, and collaboration environments (e.g., Microsoft Teams, SharePoint).
• Develop and maintain documentation, playbooks, and training resources to support process adoption, consistency and compliance.
• Document and maintain end‑to‑end business processes, ensuring clarity, consistency, and accessibility across teams.

• Partner with leadership to drive annual and quarterly business planning, including goal setting, headcount planning, and budget alignment.
• Lead operational reviews and business rhythm activities (e.g., QBRs, MBRs), ensuring data‑driven insights and clear action plans.
• Track and report on key performance indicators (KPIs), OKRs, and strategic initiatives.
• Use AI‑driven insights and predictive analytics to support strategic decision‑making and performance tracking.
• Support vendor and contract management, including onboarding, compliance, and performance tracking.
• Serve as a trusted advisor to senior leaders, providing operational insights and recommendations to support strategic decision‑making.
• Lead and participate in pilots on support innovation and improvements.
• Own and manage the rhythm of business (RoB) calendar, including planning and execution of QBRs, MBRs, and leadership reviews.
• Develop and deliver executive‑level communications, including business updates, strategic plans, and performance summaries.
• Embode our culture and values.

• Excellent communication, organizational, and stakeholder management skills.
• Strong analytical and problem‑solving skills with a track record of driving operational improvements.
• Proven ability to lead cross‑functional initiatives and drive process improvements.
• Strong understanding of digital marketing workflows, especially in ABM environments.
• Ability to evaluate and implement AI solutions that drive automation, personalization, and efficiency in marketing operations.
• Experience using AI‑powered analytics tools to derive insights and inform business strategies.
• Familiarity with AI and machine learning concepts, tools, and platforms relevant to business operations and marketing.
• Experience managing cross‑functional projects and business planning processes.
• Proficiency in Microsoft Teams, Excel, Power BI, and project management platforms (e.g., Click Up, Asana, Smartsheet).
• Ability to thrive in a fast‑paced, matrixed environment with shifting priorities.
• B2B expertise – knowledge of B2B modern marketing and marketing automation.
• Communication – verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Digital Marketing – knowledge of principles and methods for showing, promoting, and selling products or services.
• Leadership skills – ability to lead and manage teams and projects, set and communicate vision, inspire and empower team members, foster collaboration and innovation, and…