Unified Solutions Group Business Program Manager: ABS Portfolio

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Unified Services Group (USG) leads the evolution of Microsoft's services portfolio, delivering a connected, outcome-driven experience that accelerates customer value across the full technology lifecycle.

USG brings together foundational services and specialized offerings-such as Value Acceleration Services-to drive adoption, optimize performance, and ensure long-term customer success through proactive, expert-led engagements aligned to business and technical outcomes.

The team's mission is to simplify the services portfolio, align delivery to measurable outcomes, and scale impact across solution areas, enabling customers to move from intent to sustained value realization while driving growth for Microsoft.

The Business Program Manager (BPM) drives the execution and adoption of the Value Acceleration Services (VAS) portfolio for the AI Business Solutions (ABS) Solution Area by translating strategy into scalable programs, field-ready motions, and measurable business impact.

This role is responsible for activating VAS offers in market, ensuring alignment across Sales, Delivery, and Go-to-Market teams, and driving programs that accelerate customer adoption, optimize performance, and expand usage of Microsoft Cloud and AI solutions.

The BPM ensures that portfolio priorities are effectively operationalized by:

Driving field readiness and seller activation

Executing adoption and go-to-market programs

Incorporating customer and field feedback into continuous improvement

Delivering insight-driven performance tracking to optimize outcomes

Success in this role is defined by the ability to connect strategy to execution, enabling consistent, high-quality delivery of VAS offerings that accelerate customer value realization and contribute directly to growth.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Portfolio Execution & Program Management

* Execute strategic initiatives across the ABS VAS portfolio, translating business priorities into scalable programs and deliverables

* Drive end-to-end execution of adoption, activation, and growth programs aligned to portfolio goals

* Manage timelines, dependencies, and risks to ensure consistent delivery at scale

Field Enablement & Seller Activation

* Enable field teams with clear positioning, plays, and readiness materials to drive VAS adoption

* Activate go-to-market motions that improve pipeline generation and conversion

* Partner with Sales and CSU teams to ensure effective execution in-market

Cross-Functional Coordination

* Align stakeholders across Sales, Delivery, Engineering, Finance, and GTM to ensure cohesive execution

* Drive clarity on roles, handoffs, and ownership to reduce friction and accelerate outcomes

* Act as a key connector between strategy, field, and delivery teams

Adoption Programs & Customer Impact

* Design and execute programs that accelerate customer adoption, usage, and value realization

* Identify opportunities to expand VAS across existing customers and solution areas

* Ensure programs are aligned to customer needs and business priorities

Performance Tracking & Insights

* Analyze performance trends, field feedback, and customer signals to assess program effectiveness

* Deliver insights that inform decision-making and continuous improvement

* Track key business indicators (e.g., adoption, pipeline, conversion, impact) to drive accountability

Continuous Improvement & Portfolio Optimization

* Incorporate field and customer feedback into program and offer refinement

* Identify gaps in execution or adoption and drive corrective actions

* Contribute to improving the scalability, consistency, and clarity of the VAS portfolio

Qualifications

Required/minimum qualifications

* Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement

* OR equivalent experience.

Additional or preferred qualifications

* Master's Degree in…