Small Business Assistance Program Manager

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry, ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the City and our values of service, integrity, accountability, belonging, and stewardship.

This position will lead the small business assistance program including, development and implementation of strategic communication and engagement of small businesses. This position will collaborate with a variety of small business assistance partners and be responsible for the development and oversight of small business assistance programs including business displacement monitoring and solution implementation.

The position will lead small business data analysis and trend reporting to inform recommendations for additional assistance and programing to help Redmond’s small businesses start, grow, and thrive.

• Leads and implements small business strategic communications and outreach including a monthly newsletter, web content and partner communications.
• Leads small business engagement including monthly office hours, small business walks, focus groups, and surveys.
• Manages the City’s Business Retention and Expansion visitation program.
• Coordinates with internal and external partners to resolve business issues and lead cross departmental project teams.
• Collaborates with Tourism Program to implement promotions and programs supporting businesses
• Builds effective relationships with the small business support ecosystem and actively manages contracts and programs including by not limited to Startup
  425, SBDC, One Redmond, One Eastside, Community Based Organizations, ADO Community Business Connector Program, and others.
• Monitors and reports on business displacement risks in Redmond, research solutions, and provide recommendations.
• Coordinates business district development work in Overlake, Marymoor, and Downtown Redmond.
• Produce reports and presentations on the city’s small business assistance work including metrics and outcomes.
• Monitors, maintains, and administers assigned budget for programs; may research funding sources and/or apply for grants, including determining needs and writing proposals.
• Evaluates program performance against established goals, policies, and City initiatives; analyzes effectiveness of assigned programs.
• Research, analyzes, and prepares various recommendations and reports on or present about program to City leadership team and City Council, other agencies, community members, and/or business groups.
• Supports Economic Development Division Manager to implement strategies within the Economic Development plan.
• Research develops, and recommends improvements to existing policies, processes, and procedures.

• Five years of increasingly responsible experience inrelated field,
• Bachelor’s degree inprogram related field,
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Public sector experience preferred
• Additional education may be required or preferred depending on the program.

• Valid WA State Driver's license required. Accommodations for lack of driver's license may be considered depending on the assignment or circumstances.
• Additional certificates may be required or preferred depending on the program.

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Program Manager job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE
  - Choice of two plans for employees and their eligible dependents:
  Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE
  - Included with each medical plan
• DENTAL INSURANCE
  - For employees and their eligible dependents
• VISION INSURANCE
  - For employees and their eligible dependents
• OTHER INSURANCE
  - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS
  - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS - with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS
  - Department of Retirement Systems (DRS) plus additional options that include:
  Municipal Employees Benefit Trust (Social Security replacement plan) and Met Life 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB ()