Engagement Program Specialist Level 2

Overview

Engagement Program Specialist Level 2 – On-Site in Redmond, WA. This customer service–driven role focuses on event logistics, cross‑organizational collaboration, initiative, stakeholder ownership, and the ability to drive complex engagements from planning through completion without constant direction. The role spans two work streams: engagement logistics and engagement topic escalations. In engagement logistics, you will partner with engagement program managers and liaise with senior account team members and multiple internal teams to own critical delivery stages, from managing requests through day‑of execution.

In engagement topic escalations, you will work with engagement program managers, content leads, topic owners, and speakers to schedule speakers successfully across a portfolio of executive briefing topics. You will work directly with the manager to deliver results. Multiple teams, including culinary, furniture, and technology, rely on the accuracy of your work in real time. You will manage competing priorities across multiple engagements simultaneously and are expected to lead, not just support.

The strongest team members bring energy and presence to every interaction, lean into the work, find joy in the pace, and continually look for ways to make each engagement better than the last. This role is well suited for someone who thrives in ambiguity, enjoys collaborating with a high‑performing team, and is energized by fast‑moving, high‑visibility work.

Engagement Program Ownership

• Own full end‑to‑end management of engagements, from request intake through day‑of execution.
• Serve as the primary liaison among the manager, engagement program managers, account teams, and content leads.
• Coordinate speaker logistics, room setup, audiovisual requirements, dietary details, and real‑time problem resolution.
• Track and enter fee data accurately; multiple downstream teams depend on the precision of your entries.

Stakeholder Communication & Coordination

• Manage complex calendar scheduling across multiple stakeholders with competing priorities.
• Communicate proactively with the manager, engagement program managers, and content leads about engagement status, changes, and escalations.
• Lead or co‑lead preparation meetings and stakeholder check‑ins.

Program Operations & Innovation

• Identify and own opportunities to improve logistics, escalations, documentation, and workflows.
• Become a subject matter expert by documenting, optimizing, and continuously improving how the team operates.
• Maintain accurate program data and reporting using Excel, Power BI, Microsoft Teams, Microsoft Copilot, and Outlook.
• Leverage AI tools, including Microsoft Copilot, and stay actively curious about emerging AI capabilities.
• Align with the manager to support teammates during absences.
• Collaborate across the team on shared engagements.

Team Collaboration & Culture

• Bring energy and an active presence to this visible role, including keeping your camera on during virtual interactions.
• Actively participate in team meetings, optional events, and continuous improvement initiatives, not just individual workload.
• Define success by how the team performs, not just by individual deliverables.
• Model the pace and positivity that make the executive briefing center exceptional.

• Autonomous and collaborative. Deliver independently, check in proactively, adapt quickly when direction changes, and avoid working in silos.
• Customer service‑driven. Treat every internal stakeholder, including engagement program managers, account teams, and content leads, as a customer deserving your best.
• Accurate and detail‑oriented. Produce correct entries the first time because other teams depend on them.
• Comfortable with ambiguity. Solve unexpected day‑of changes calmly and effectively.
• Proactive by nature. Send updates before they are requested and flag problems before they grow.
• Team‑first. Define success by how the team performs, not just by individual workload.
• Energized by pace. Thrive in a fast‑moving environment and lean in rather than pull back.
• AI‑curious. Research emerging Microsoft Copilot capabilities, bring questions, and learn proactively.