Senior Director, SME&C Business Architecture

** Overview*
* With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Microsoft's mission is to empower every person and every organization on the planet to achieve more-and we have an unparalleled opportunity to bring this mission to life in the AI Business Solutions organization. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us achieve our mission.

We are looking to hire a Senior Director, SME&C Business Architecture to lead our global go-to-market (GTM) strategy for AI Business Solutions in SME&C.

Within Small, Medium Enterprises & Channel (SME&C), we serve Corporate and SMB customers at scale - reaching the breadth of the market through a customer-first operating model, a partner-led (CSP) motion, and high-velocity, digital-first engagement. This role focuses on designing programs that generate pipeline and accelerate revenue across pricing levels (EA and CSP) while driving healthy usage, adoption, and renewal.

Our AI Business Solutions SME&C team is a collaborative, diverse group passionate about helping stakeholders accelerate the sales cycle to reach shared goals faster. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

** Responsibilities*
* + Define and develop the GTM strategy for AI Business Solutions for SME&C

+ Sales model design, role orchestration and sales motions

+ Incentives and compensation

+ Engage and influence corporate and field stakeholders to drive alignment around the plan and align across GTM levers inclusive of:

+ Business model

+ Marketing strategy and collateral

+ Product roadmap

+ Partner strategy

+ Innovate and design new sales motions and strategies to reach new and existing customers.

+ Manage and grow a team of experienced business architects to drive business impact while growing these professionals in their career and learning.

+ Represent business and technical needs/feedback in key leadership forums with engineering and business leaders.

+ Ensure the right metrics and KPIs are in place to achieve the right outcomes for our customers, to measure progress over time and to implement course corrections as needed.

** Qualifications*
* ** Required/minimum qualifications*
* + Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field

+ OR equivalent experience.

+ 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

+ 4+ years people management experience.

** Additional/

Preferred Qualifications:

*
* + Bachelor's Degree in Business, Finance, Economics, Computer…