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CX & Service Transformation Advisory Lead
Job in
Redmond, King County, Washington, 98052, USA
Listed on 2026-08-12
Listing for:
Accenture
Full Time
position Listed on 2026-08-12
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Accenture Song is seeking a seasoned customer service transformation expert to advise clients on optimizing contact centers and digital experiences. You will lead cross-functional delivery teams, shape strategies, and drive adoption of AI-enabled customer service platforms.
Travel as needed; residency within 90 minutes of an Accenture office. The role emphasizes relationship building with executives and stakeholders to grow the consulting practice.
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