Business Analyst | Business Ops Specialist

Business Analyst | Business Operations Specialist

The team, a high-scale marketing operations organization, manages large-scale event execution, email marketing campaigns, website operations, lead management, and content operations across a complex global environment. This role serves as a Business Operations Specialist with a strong Business Manager/Chief of Staff focus, supporting leadership team operations and the Rhythm of Business (RoB). The successful candidate will drive operational excellence through executive communications, leadership meeting management, business reviews, reporting, budget coordination, and strategic transformation initiatives.

This is a highly visible role supporting one of the largest marketing operations organizations in the world, offering significant exposure to senior leadership and global business operations.

Education

• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a related discipline required.

Experience

• 8+ years of experience in Business Operations, Business Management, Program Management, Strategy Operations, Chief of Staff, Consulting, or related roles.
• Experience supporting large-scale, globally distributed organizations.
• Experience operating effectively within matrixed corporate environments.
• Demonstrated success supporting senior leadership teams and executive stakeholders.

Core Skills

Business Operations & Strategy

• Strong understanding of business operations, strategic planning, resource allocation, and organizational governance.
• Ability to analyze business trends, operational metrics, revenues, and expenses.
• Experience driving operational rigor and process improvement initiatives.

Executive Communications

• Exceptional executive writing capabilities, including:
• Leadership memos
• Business narratives
• Decision briefs
• Executive summaries
• Agenda development
• Ability to create polished, leadership-ready PowerPoint presentations and communication materials.

Project & Program Management

• Strong project planning, execution, and tracking skills.
• Experience managing competing priorities and deadlines.
• Ability to independently drive outcomes with minimal supervision.

Financial Acumen

• Knowledge of budgeting, forecasting, financial analysis, and cost management.
• Ability to identify budget risks and recommend actionable solutions.

Technology & Tools

Advanced proficiency in:

• Microsoft Power Point
• Microsoft Excel
• Microsoft Teams
• Microsoft Planner
• Microsoft Share Point
• Microsoft Word

Experience with enterprise business applications is highly desirable.

Professional Skills

• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• High attention to detail and organizational excellence.
• Strong analytical and problem-solving skills.
• Ability to thrive in fast-paced, highly collaborative environments.

Candidate Requirements

Required

• Experience working within complex matrixed organizations.
• Ability to support a globally distributed team and accommodate flexible working hours across time zones.
• Strong executive communication and presentation development capabilities.
• Demonstrated ability to independently manage business operations and leadership support functions.

Preferred

• Previous Business Manager or Chief of Staff experience.
• Management consulting background.
• Experience supporting senior executives or leadership teams in large enterprise environments.
• Experience developing executive-level PowerPoint presentations, strategic narratives, and business communications.

Assessment Process

• Interview Process: One interview round with the hiring sponsor.
• Assessment Timeline: Immediate scheduling upon candidate identification.
• Portfolio Review: Optional. Candidates may share relevant examples of presentations, executive communications, or business management deliverables, although submission is not required.

Performance Measurement

Success in this role will be measured through:

• Maintenance and governance of Standard Meeting Charters.
• Accuracy and effectiveness of decision logs, including ownership and status tracking.
• Action item closure rates across leadership forums.
• Timely delivery of weekly leadership team communications.
• Capture and tracking of key Field Review themes and actions.
• Completion and closure of stakeholder review actions.
• Maintenance of current and accurate Hub Review artifacts.
• Tracking and reporting of transformation initiative commitments.
• Leadership team satisfaction with overall Rhythm of Business discipline and execution.

Key Responsibilities

Leadership & Rhythm of Business Management

• Own and manage the master Rhythm of Business (RoB) calendar, forum inventory, and Standard Meeting Charters.
• Coordinate leadership team meetings, agendas, action items, and follow-up activities.
• Maintain Leadership Team (LT) Staff Meeting agendas and ensure topics are categorized by Decision, Risk, Help, or FYI.
• Drive meeting effectiveness through structured governance and action tracking.
• Prepare and distribute weekly leadership memos and…