Bilingual Customer Service Rep

Job Summary

We are seeking a Bilingual Customer Service Rep for a temp-to-hire opportunity in Redmond, WA, supporting customer interactions related to equipment protection programs in the insurance industry. This role is ideal for a fully bilingual English and Canadian French customer service professional who enjoys high-volume communication, problem‑solving, and helping customers maintain business continuity. This is a customer‑facing, call‑driven position in a fast‑paced environment with structured training, clear performance goals, and strong team collaboration.

You will work with supportive leaders and internal teams that value accuracy, responsiveness, and a positive customer experience. This opportunity offers a solid path for candidates who want to grow within a service‑focused organization while using their bilingual communication skills every day.

• Handle inbound and outbound customer calls in both English and Canadian French.
• Respond to customer inquiries via email with professionalism, accuracy, and timely follow‑up.
• Process, input, and maintain customer and service documentation across multiple systems.
• Research and resolve customer issues, escalating complex matters when appropriate.
• Collaborate with internal teams to support timely service resolution and customer satisfaction.
• Meet daily performance expectations while maintaining accurate records and contributing to process improvements.

• Pay range: $23.00 to $26.00 per hour.
• Job type:
  Temp-to-hire.
• Location:
  
  Redmond, WA.
• Structured 90‑day onboarding and training program.
• Background check required.
• Average call volume: 30 to 40 calls per day, with calls typically lasting 5 to 15 minutes.

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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.