Customer Support Associate, Bilingual - Ukrainian; Starlink

Customer Support Associate, Bilingual – Ukrainian (Starlink)

As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. In this role, you will triage, troubleshoot, and resolve customer issues, analyze trends, identify gaps, and design simple, effective support interventions that improve our customers’ experience. You’ll be an excellent problem‑solver who moves quickly and proactively and is obsessed with the success of our customers.

• Triage and resolve customer issues across multiple channels (digital, voice, etc.), and serve as a relentless internal advocate for the customer within Space
  
  X.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods; be the voice of the customer in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root‑cause issues.
• Create and maintain an internal knowledge base and help center collateral.

• High school diploma or equivalency certificate.
• 1+ years of experience in a front‑line customer support role.
• Fluent in English and Ukrainian.

• Excellent problem‑solving and sleuthing skills; you go beyond the apparent and available answer and do what it takes to satisfy the customer.
• Excellent written and verbal communication skills; you naturally communicate, derive satisfaction from resolving issues, and can distill complex concepts into the simplest explanations.
• Excellent empathy, active listening, and resiliency skills; you internalize customer concerns, solve them, and keep it positive.
• Strong attention to detail and time‑management skills; you take pride in your craft.
• Willingness and ability to flex weekend and night‑shift hours as needed to support growth.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Experience in a high‑growth, fast‑paced startup or consulting environment.
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

• Must be available to work scheduled shifts, including holidays.
• Must be available to work overtime hours and/or weekends as needed.
• This is not a remote position and will require relocation if not already local to the Redmond, WA area.
• After one week of classroom training Monday to Friday 9 AM–5:30 PM, must be available to work 10 hours a day on one of the following shifts:
• Shift Alpha:
  Monday – Thursday 12:00 AM–10:30 AM PST.

Pay range:

• Level 1: $24.00/hour
• Level 2: $26.50/hour
• Level 3: $29.00/hour

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on job-related knowledge, skills, education and experience. Base salary is one part of your total rewards package. You may also be eligible for long‑term incentives such as company stock, stock options, or long‑term cash awards; discretionary bonuses; and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive comprehensive medical, vision, and dental coverage, a 401(k) retirement plan, short‑ and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. A 3‑week paid vacation and 10 + paid holidays per year are also available. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered for round‑trip travel from select Seattle locations to the SpaceX Redmond office Monday‑Friday.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. 1157, (iv) asylee under 8 U.S.C. 1158, or eligible to obtain required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or requiring reasonable accommodation to the application/interview process, should reach out to