Beverage Service Manager - Redmond, WA

Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Salary: $85000 - $95000/year

Pay Grade: 13

Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Supervises and coordinates activities of workers engaged in dispatch, set up, installation, repair, and maintenance of OCS, espresso, and Vending equipment. Responsible for building, vehicles, and grounds.

Directly supervises employees in the Maintenance and Installation Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Oversee the daily operations for the Service Department and OCS as a whole. This includes but is not limited to the Service desk, OCS Routes, and Service Technicians.
• Supervise, motivate and train service desk team. Set up communication process including weekly team meetings, communication log, etc.
• Monitor open service requests, preventive maintenance schedules, equipment installations, outstanding repairs, and escalated issues to ensure timely completion and accurate documentation.
• Communicate requirements to staff for completion of service requests.
• Assist SCSM and Beverage project Manager in coordinating with clients and international partners for scheduling install, pull, remodel, and other work as necessary.
• Support the Microsoft Mission and Compass objectives of customer service, operational excellence, teamwork, process improvement, leading by example and exceptional character
• Identify continuous improvement processes, procedures, and make suggestions for innovations, efficiencies and technology upgrades to SCSM
• Monitor self-evaluations and surveys for customer satisfaction
• Participate in and provide technical expertise and direction to the Service Desk team, including Service Technicians and Delivery staff.
• Assist SCSM in Developing, measuring Service Desk metrics and SLA’s (as needed)
• Identify critical issues and/or handle escalations from Senior Management or client and resolve issues to Client & Management satisfaction.
• Participate in conference calls with the clients where required to address critical issues, if any
• Act as an escalation point for problem and issue resolution. Coordinate timely resolution and communicate updates to leadership and affected stakeholders.
• Assist with the development, measurement, and reporting of Service Desk metrics, key performance indicators, and service-level agreements.
• Review service data, customer feedback, surveys, and operational trends to identify recurring issues and opportunities for improvement.
• Assist SCSM with Team building, mentoring, and…