Senior Receptionist Redmond - Amazon

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus.

A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.

Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!

Location: Redmond (must be flexible to in Bellevue and Kirkland)

Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)

Wage: Starting Wage: $25.24 per hour

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

• Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person
• Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations
• Will be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locations
• Partner with Receptionist on multi-person desks
• Manage inventory at desks and communicate needs to Lead Receptionist.
• Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
• Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
• Support Banana Stand and Special Events as needed
• Provide coverage across multiple buildings, adapting to both fast-paced and quieter environments as needed.

• Experience operating a front desk environment
• Positive, upbeat attitude and Excellent in-person customer service skills
• Must be reliable and punctual with excellent organizational skills
• Must have demonstrated ability to juggle multiple priorities
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Attention to detail and accuracy
• Must be able to potentially lift or carry items up to 50 pounds
• Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required
• The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
• Ability to work independently and out of line of sight from other team members for all or part of shift
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies…