Technical Architect II, Amazon Leo LX

The Technical Architect on the Leo LX (Learning Experience) team within Leo Prod Ops is responsible for designing, developing, and delivering technical training programs that support warehouse operations, leadership development, and continuous improvement initiatives. This role partners cross-functionally with site leadership, content architects, and operational stakeholders to create scalable, learner-centered training experiences. The ideal candidate combines strong facilitation skills with instructional design expertise to drive measurable learning outcomes across the Leo Prod Ops network.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Training Design & Development:
  Design, build, and maintain instructor-led trainings (ILTs) and blended learning curricula aligned to Leo LX standards and operational needs.
• Facilitation & Delivery:
  Deliver engaging training sessions to technicians, supervisors, and leaders across multiple sites.
• Content
  
  Collaboration:
  
  Partner with the Content Creation Team and cross-functional stakeholders to develop and iterate on training materials, job aids, and learning resources.
• Program Scaling:
  Support the rollout and scaling of training programs across the Leo Prod Ops network, ensuring consistency and quality of delivery at each site.
• Continuous Improvement:
  Leverage Lean and Six Sigma methodologies to identify opportunities for improving training effectiveness, learner engagement, and operational performance.
• Stakeholder Engagement:
  Coordinate with site leadership and operational teams on scheduling, shift coverage, and training logistics to maximize participation and minimize disruption.
• Metrics & Reporting:
  Track training completion, learner feedback, and program KPIs to measure impact and inform data-driven improvements to the learning experience.
• Compliance & Standards:
  Ensure all training content meets organizational compliance requirements and aligns with Leo LX branding and quality standards.

• 1+ years of Microsoft Office products and applications experience
• Experience designing and developing IT or technical training materials and content
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Learning & Development and course facilitation
• Experience in a training role, including technical training
• Experience in training, performance management and coaching/mentoring
• Experience conducting predictive and preventative maintenance procedures on material handling equipment and automated systems
• Experience repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
• Experience implementing and enforcing safety standards within warehouse and maintenance environments
• Experience troubleshooting and performing diagnostics on material handling equipment (MHE) to identify and resolve complex operational issues

• Experience with graphic training systems and multimedia content creation
• Experience with Learning Management Systems (LMS) administration and reporting
• Experience with technical writing and instructional design
• Experience developing or delivering training programs across multiple sites or regions
• Experience working cross-functionally across several teams both technical and non-technical
• Experience managing multiple projects, prioritizing, planning, and managing time

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive…