Service Advisor

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

This salary + commission-based role offers strong earning potential for individuals who thrive in a performance-driven environment. $60,000-$80,000 yearly.

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5‑day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

• Serve as the primary point of contact for customers from service check‑in through completion
• Build relationships with customers and identify service needs with a sales‑driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast‑paced service environment

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast‑paced environment
• Strong attention to detail and follow‑up skills
• Solid computer skills and ability to navigate service systems
• Team‑oriented mindset with the ability to work closely with technicians and leadership

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem‑solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

Blue Compass RV Redmond is proud to be an Equal Employment Opportunity and affirmative action employer. All employment decisions at Blue Compass RV Redmond are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law.

The purpose of this Self‑Identification Form is to comply with federal government record‑keeping and reporting requirements, and to ensure equal employment opportunity at Blue Compass RV Redmond. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.

People can become disabled, so we need to ask this…