Technical Program Manager

Role description

Technical Program Manager —
Project Manager II

UST is seeking an experienced Technical Program Manager (TPM) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management.

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.
• Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

• 7-12+ years of experience managing complex hardware, firmware, or cloud system programs.
• Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
• Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness.
• Proven expertise in FMEA, quality engineering coordination, and risk management workflows.
• Experience with cloud telemetry, remote diagnostics, and field data trend analysis.
• Excellent program management, cross-functional leadership, and stakeholder communication skills.
• Ability to drive technical triage, root-cause analysis, and data-driven decision-making.
• Desire
  
  Skills:
  
  Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms.
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes.
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools.
• PMP, Scrum, or formal program management certification (preferred but optional).
• Qualification:
  
  Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field.
• Equivalent industry experience will also be considered.

Role

Location:

Remote

Compensation Range: $102,000 - $153,000

Full-time employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro-rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible for medical, dental, and vision insurance, and Company-paid benefits such as basic life, accidental death and disability, and short- and long-term disability.

Regular employees may purchase additional voluntary disability benefits and participate in an HSA and FSA. Benefits vary by location. Part-time and temporary employees have different sick leave accruals and 401(k) eligibility.

We proudly embrace the values of Humility, Humanity, and Integrity. These values inspire a people-first, human-centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of decisions.

Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity: Through business, we will better the lives of those less fortunate than ourselves.

Integrity: We honor our commitments and act with responsibility in all our relationships.

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and fair chance ordinances.

UST reserves the right to redefine roles and responsibilities based on organizational requirements and performance.

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